Senior Account Manager

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Senior Account Manager

As a Senior Account Manager at Adyen, you will manage our largest enterprise merchants by building strong relationships with key contacts. You are a born networker who thrives in a fast-paced, diverse and entrepreneurial environment. You'll be managing relationships with international contacts across multiple industries and channels. You will understand the unique needs of a merchant and provide them with payments expertise and guidance to help them grow. Power the growth of your merchants in multiple channels, through proactive advisory in Adyen’s products and services as well as the international payments landscape.

What You’ll Do:

• Relationship management: Build deep trusting relationships with decision makers and executives on our most strategic accounts. Establish a global network within Adyen and work collaboratively across cultures and time zones.
• Commercial acumen: Drive commercial negotiations with customers to win new business and close complex deals, while meeting strategic and financial targets for assigned accounts.
• Strategic consultation: Act as the human dimension of Adyen’s product by delivering payments expertise and guidance to customers. Use data to tell compelling stories and position yourself as a trusted partner and informed advisor.
• Leadership: Be a senior presence and source of knowledge on the team, and help others level up through training and mentorship.
• Project management: Be proactive and prioritize across multiple projects and teams to ensure thorough execution on cross-regional projects involving internal and external stakeholders.
• Feedback: Advocate and champion for your customers internally and serve as a feedback loop to influence Adyen’s product roadmap.

Who You Are:

• 8-10 years of experience managing enterprise level key accounts (B2B) in a complex environment.
• Recent experience working with Chinese merchants over the past 2 years
• Commercial experience (e.g. sales or account management) and experience in the payments/financial industry is highly preferred. Otherwise, you have a track record of winning share of wallet, cross selling & upselling deals for digital and retail clients (such as e-commerce, gaming, OTA, streaming services etc.)
• You can confidently use English on a day-to-day basis for technical conversations (e.g. pitching to merchants, internal discussions with global teams, etc.) and are native in Mandarin.
• You're an excellent communicator who can build relations at all levels.
• You're interested in pushing boundaries and creating value in the payment space.
• You can work seamlessly with a global, multicultural team.
• A strategic thinker with excellent project management skills and the ability to lead and manage time-sensitive, cross-functional initiatives in a fast-paced, highly entrepreneurial environment.
• A cross functional project manager of commercial, operational, and technical projects.
• Have a hands-on mentality being able to set the path for your merchants, at the same time as making smart decisions on prioritisation and delegation while looking at short and long term planning.
• Able to travel domestically and internationally as part of the role. 

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Shanghai office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.