As a Senior Enterprise Account Manager at Coveo, your expertise in growing and managing an existing customer base of large, global strategic accounts will be key to overseeing the entire sales cycle for our most strategic customers across a variety of industries.
You’ll develop strategies to expand and continuously drive incremental value,revenue and customer satisfaction from our AI Platform. You are passionate and laser focused on customer business outcomes, and just as passionate about cutting edge AI solutions. You have the ability to navigate global, complex accounts, have a strong business acumen, and are comfortable working with C-Suite and Senior IT/ Digital Leaders.
Interested in learning more? Here’s what your responsibilities will look like:- Own and develop your territory – Manage a portfolio of existing enterprise customers, serving as the primary point of contact and owning the customer relationship throughout the engagement.
- Leveraging existing relationships and forging new ones with the CXO level within target accounts. You’ll establish trust and credibility by positioning yourself as a trusted advisor capable of addressing complex business challenges, while demonstrating empathy, active listening, and resilience.
- Expand customer value and revenue – Create and maintain effective, strategic account plans to align with customer business objectives and ensure revenue growth and retention.
- Negotiation and closing deals: Use your experience in negotiating complex, global deals to navigate intricate procurement processes.
- Collaborating with internal stakeholders to create a compelling strategy based on client needs while maximizing company value.
- Working closely with cross-functional teams including customer success, marketing, product, renewals ,and customer support to align strategies and ensure client satisfaction. You’ll also communicate client needs and feedback to internal teams to drive product and customer satisfaction improvement and innovation.
- Meeting / exceeding quarterly revenue and goal targets.
You’re an ambitious sales professional who thrives in a fast-paced environment and is driven to make an impact. You want to join a company that is extremely innovative and customer centric at its core. You’re passionate about building relationships with customers and getting behind a stellar product, so that delivering value is second nature to you.
If you want to sell one of the market leading GenAI Enterprise-Ready platforms that TRULY delivers value, then you’re at the right place!
- You’re humble, curious, creative, open and most importantly, passionate!
- 6+ years of experience exceeding sales quotas, expanding existing customer accounts in software/SaaS. You’ve sold innovative technologies before and introduced new concepts to enterprise global accounts (AI, Big Data, Cloud, etc).
- Comfortable selling to C-Suite, CIOs, Senior IT executives, Senior LOB executives.
- Strong foundation in Enterprise Account approach that aligns solutions to customer strategies to drive expansion.
- Quota-carrying experience in expanding existing named accounts while ensuring high customer satisfaction and retention.
- Skilled at building and managing a strong pipeline for your portfolio. Expertise in identifying high-potential leads, nurturing relationships, and strategically advance opportunities through the sales cycle within key accounts.
- MEDDPICC certification is a plus.
Join the Coveolife!
Coveo is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability status, marital status, gender identity, or veteran status.
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What We Do
Coveo powers the digital experiences of the world’s most innovative brands serving millions of people and billions of interactions across every digital experience. After a decade of enriching our market-leading platform with forward-thinking global enterprises, we know what it takes to gain a trusted AI-experience advantage.
We strongly believe that the future is business-to-person, that experience is today’s competitive front line, a make or break for every business.
For enterprises to achieve this AI-experience advantage at scale, it is imperative to have an Enterprise Spinal and composable ability to deliver AI semantic search and generative experiences at each customer and employee interaction.
