Senior Account Manager

PropertyGuru is Southeast Asia’s leading PropTech company, and the preferred destination for over 32 million property seekers monthly to connect with over 50,000 agents monthly to find their dream home. PropertyGuru empowers property seekers with more than 2.1 million real estate listings, in-depth insights, and solutions that enable them to make confident property decisions across Singapore, Malaysia, Thailand and Vietnam.

PropertyGuru.com.sg was launched in Singapore in 2007 and since then, PropertyGuru Group has made the property journey a transparent one for property seekers in Southeast Asia. In the last 18 years, PropertyGuru has grown into a high-growth PropTech company with a robust portfolio including leading property marketplaces and award-winning mobile apps across its markets in Singapore, Malaysia, Vietnam, Thailand as well as the region’s biggest and most respected industry recognition platform – PropertyGuru Asia Property Awards, events and publications across Asia.

For more information, please visit: PropertyGuruGroup.com; PropertyGuru Group on LinkedIn.

As a Guru you will be accountable for:

• Cultivate and maintain strong relationships with key clients, serving as their primary point of contact for all account-related matters.

• Develop and implement strategic account plans to drive growth, retention, and satisfaction among assigned clients.

• Conduct thorough needs assessments to understand clients' business objectives and challenges, and propose tailored solutions to address their needs effectively.

• Identify opportunities to cross-sell or upsell additional products or services to existing clients, maximizing revenue potential and client value.

• Proactively address any client issues or concerns, ensuring prompt resolution and escalation to appropriate stakeholders when necessary.

• Lead contract negotiation processes, ensuring favorable terms for both the client and the company, and manage contract renewals in a timely manner.

• Monitor account performance metrics, track progress against goals, and provide regular reports and updates to clients and internal stakeholders.

We're looking for someone who:

• Experience in account management or a related field, with a proven track record of success in managing large, complex client accounts.

• Strong understanding of the industry landscape, market trends, and client needs within the assigned sector or vertical.

• Ability to develop and execute strategic account plans that align with both client objectives and company goals, driving mutual success.

• Excellent negotiation skills with the ability to navigate complex contract negotiations and drive win-win outcomes for all parties involved.

Our commitment to you:

• Hybrid flexible working that focuses on outcomes over hours.

• Holistic rewards package covering your financial, physical & mental health.

• Multi-directional career development across all levels.

• Inclusive benefits like equal paternity leave, supporting all employees in work-life balance.