The Role
The Senior Account Manager will build relationships with D2C brands, support merchants, drive strategic growth, and enhance customer experience.
Summary Generated by Built In
E-commerce is booming ā but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, weāre on a mission to change that.
We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience.
Since 2018, weāve built a tech-driven logistics platform powering 500+ brands ā from fast-growing DTC players to global names like MUJI, Aigle, and CabaĆÆa. With 110+ employees across Paris, Madrid, and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 7 warehouses across Europe, weāre solving logistics challenges that others havenāt dared to tackle ā making fulfillment faster, smarter, and greener.
Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, weāre scaling rapidly ā from 10 million orders in 2024 toward ambitious enterprise expansion. The journey ahead is bold, and weāre looking for the right partner to help us lead the way.
About the role š
Location: Paris 9th, France
As an Account Manager, you will be responsible for retaining and building Bigblue key accounts, the most promising European D2C brands, and play a central role in their success.
Build a genuine, long-term partnership
- Build and maintain strong relationships with merchants in your portfolio
- Support the various stakeholders in their day-to-day use of the Bigblue service
- Be a trusted advisor and a business advocate for our merchants
Grow hand-in-hand
- Contribute to our merchantās strategic development and identify metrics that drive growth
- Manage and deliver against complex goals where strategy is not defined. Make tradeoffs between short-term customer needs and longer-term company investment
- Identify new opportunities and upsell
Champion customer excellence
- Study positive and negative merchantās feedback trends. Establish improvement plans and manage expectations
- Use customer feedback and market trends to contribute to the development of new features and improve merchantsā experience with Bigblue
- Identify and optimize internal improvements that can benefit a large set of customers (e.g. driving efficiencies through tools and processes).
Requirements š
- min 3+ year of experience in a CSM/Account Management/Sales position
- Doer-mentality
- Hustling multi-tasker and thrive in a fast-paced environment
- Not afraid of operational day-to-day
- Problem-solver
- FRENCH bilingual and fluent in English
- Excellent interpersonal skills
BONUS POINTS FOR š„
- Entrepreneurial spirit
- Passion about digital and making life simpler with technology
- Challengers: you like solving new problems and are never settling for how something āhas always been doneā
- If you speak another language (Spanish, German)
Why join Bigblue
- š¼ High impact role: Be at the center of our growth journey and help shape the team that will power Bigblueās future.
- š Founders-led company with an innovative, caring culture.
- š Fast-growing scale-up: Join a well-funded, early-stage company where your work will have immediate and visible results.
- š International environment: Work across Paris, Madrid, London, and our European warehouse network.
- š¢ Brand-new offices in the heart of Parisā 9th arrondissement (biggest tech hub).
- š± 10ā¬ meal voucher per worked day (55% paid by Bigblue) + unlimited free snacks at the office.
- š§āāļø ClassPass membership for fitness & wellness.
- š„ļø MacBook or any setup you need ā your choice of equipment to do your best work.
- š©ŗ 100% health insurance coverage with Benefiz.
Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, ageā¦ At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger.
Because what we value first and foremost are curiosity and growth-driven minds. So, regardless of who you are and how many āboxesā you tick on the job description, if you have the energy and passion to help shape Bigblueās entrepreneurial adventure, APPLY.
We want to hear from you! Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, ageā¦ At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger.
Because what we value first and foremost are curiosity and growth-driven minds. So regardless of who you are and how many āboxesā you tick on the job description if you have the energy and passion to help shape Bigblueās entrepreneurial adventure, APPLY.
Process
1. Informal discovery call (Google Meet)
2. Experience deep dive (Google Meet)
3. Case-study
4. On-site interviews (in our Paris offices, half-day)
5. References
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The Company
What We Do
Bigblue is the fulfillment solution for customer-centric brands.
Hundreds of brands leverage our warehouse network to scale operations effortlessly and build a delivery experience that boosts sales
In a world where Amazon is increasingly dominating e-commerce, together with companies like Stripe and Shopify, weāre on a mission to help independent brands fight back
