About the Company
Chicory is the leading contextual advertising platform for food and grocery. Leveraging contextually relevant content, engaging media experiences, and proprietary commerce technology, Chicory connects brands and retailers with consumers in the moments that matter to drive measurable outcomes. Chicory powers a network of over 5,200 food and recipe sites, including Taste of Home, The Kitchn, and Food Network, reaching 123 million high-intent grocery shoppers each month. From building brand awareness and increasing consideration to driving conversions at 70+ integrated retailers, Chicory accelerates the buying journey.
Recognized as a 2024 Best Workplace by Inc. Magazine and as a 2023 Fastest-Growing Private Company in America by Inc. 5000, we believe that what sets Chicory apart is our diverse experiences and skillsets coupled with our shared values. Learn more at www.chicory.co.
About the Role
As a Senior Account Manager, you will partner closely with Sales to build strong relationships with CPGs, retailers, and shopper marketing teams. You will take ownership of the post-sale campaign lifecycle, delivering strategic insights and thought leadership to drive client success. As a player/coach, you will balance individual contributor and leadership responsibilities, mentoring and guiding team members to achieve their goals. This position provides the opportunity to work with key stakeholders across the company while deepening your expertise in the CPG industry. If you excel at account management, client engagement, and leveraging data to deliver actionable results, we’d love to hear from you!
Responsibilities
- Manage all aspects of the post-sale campaign workflow, serving as the primary contact for both new and existing CPG, retailer and shopper marketing clients
- Partner with Account Executives to execute Chicory campaigns, ensuring smooth delivery and revenue retention
- Collaborate with Sales Planners to review RFPs and provide historical insights to enhance proposal quality and accuracy
- Build and grow client relationships, managing multiple projects while contributing to strategic initiatives
- Develop expertise in digital media measurement, confidently leading client conversations about sales metrics and effectively articulate methodologies and results
- Lead final campaign report meetings, delivering actionable insights, recommendations and opportunities for campaign renewals
- Stay informed on industry trends to integrate best practices into client strategies and communications
- Drive internal efficiencies and participate in discussions to streamline and standardize departmental processes
- Collaborate with Product Marketing to create effective training materials and client facing resources
- Act as a player/coach to support and mentor junior Account Managers while balancing individual contributions
- Serve as a subject matter expert (SME), sharing best practices, offering guidance and fostering team collaboration to enhance overall team performance
- Partner with Account Management Director to onboard and train new Account Managers to ensure team success and integration to the team
- Build upon team and company culture and act as a champion of Chicory Values & Principles
Qualifications
- Experience in digital media, account management, advertising or related field
- Proven track record managing post sale campaigns and client relationships
- Knowledge of digital media measurement including sales metrics and campaign analytics
- Ability to lead client facing highlighting insights that drive client success
- Skilled in interpreting campaign performance data and translating into recommendations
- Experience acting as a player/coach, mentoring junior team members and while contributing individually
- Exceptional verbal and written communication skills to engage clients and collaborate with internal teams
The base salary range for this position is $100,000 - $125,000 annually.
Location: New York/Hybrid or Remote
Benefits & Perks
Focusing on your health and wellbeing:
- Comprehensive healthcare benefits, including dental + vision plans
- Flexible paid time off policy for vacation, sick days, mental health days, and more!
- 14 paid holidays + flexibility to take paid time off for any other holidays you observe
- Employer-paid membership to One Medical
- Free ClassPass membership
Creating a culture in which you can thrive:
- Annual learning & development stipend
- Flexible remote and hybrid work style arrangements
- Fun and friendly office in NYC stocked with free snacks
- Virtual and in-person outings and fun activities with our amazing team
- Dog-friendly workplace
Supporting you financially:
- Competitive compensation package, including base salary + stock options
- Flexible Spending Account (FSA) + Health Spending Account (HSA)
- 401k retirement plan
- Commuter benefits
- Discounted pet insurance
Our Philosophy
At Chicory, we know that we are strongest when every person is valued, respected and treated with dignity. We actively put aside assumptions and judgment and work to make space for all points of view. We do serious work but don’t take ourselves too seriously. We consider our playful spirit a competitive advantage to building better relationships and finding the smartest solutions. We produce the best results by hiring smart people and giving them the space, safety and the resources to do their work. We are building a company people love working with and working at.
Our Commitment Statement to Diversity, Equity, Inclusion, & Belonging
At Chicory, diversity, equity, inclusion, and belonging are key ingredients in our recipe for success. Our diverse experiences, backgrounds, identities, and ways of thinking elevate the level at which we operate; this allows us to innovate in old-school industries by looking not at how things have been done, but how they should be done. We are building a workplace built on merit and equity where every one of us has a voice at the table.
Our Values
- Operate with Empathy
- Embrace Individuality
- THINK
- Make Chicory Fun!
Our Principles
- Be Good People: We bring the best out of each other by being good to each other. We operate with empathy, respect and integrity. We balance confidence with humility. We believe we can build a great company and have fun doing it.
- Seek to Understand: Leaders seek first to understand, then to be understood. Instead of
- demanding things of others, or throwing orders around, we ask probing questions to understand where others are coming from. Leaders are collaborative and strive to solve problems together.
- Own It: Leaders are owners. They take full responsibility for their areas of the business. They actively seek out ways to make improvements and create efficiencies. They catch and fix issues before they are pointed out to them. They don’t take the role of bystander. They take pride in the work that they do.
- Bias for Action: Time will always be the limiting factor and indecision stifles progress. Most decisions are reversible. Leaders act today instead of waiting until tomorrow. The biggest mistake we can make is to be afraid of making mistakes.
- Separate Your Ego From Your Position: Great leaders actively seek out reality and are willing to change their stance. They promote positive conflict and let the best decisions come to light, even if it may cause them pain. They can admit when they are wrong and commit wholeheartedly to decisions once they are made. They fight for the greater good of the company, not themselves.
- Hold High Standards: The quality of products, services and processes determines the speed at which we can operate. Leaders set high standards for themselves and their teams. They hold these standards with conviction and actively communicate when they are not being met.
- Have a Beginner’s Mind: Just because something has been done a certain way doesn’t mean it’s the best way. We actively take moments out of our day to reflect on the past, present and future. This allows us to look at each challenge with a fresh perspective and welcome viewpoints that challenge the status quo.
- Be Deliberate: Great leaders are intentional with their words and actions. We are direct. We avoid overcomplication. We strive to accomplish more with less.
- Expand Your Knowledge: Leaders have a deep understanding of the business and the industry we operate in. They know how their skills impact their role, how their role impacts the business and how the business impacts the industry. They take time to read the world to anticipate the future. They are always improving themselves and those around them.
What We Do
Chicory transforms recipe content into commerce media. Our platform powers a network of recipe publishers and retailers that CPG brands use to reach 110 million high-intent grocery shoppers each month. Chicory's contextual advertising and shoppable recipe solutions can be found on over 5,200 websites including Taste of Home, The Kitchn, LandOLakes.com and thousands of food blogs. Sites enabled with Chicory’s technology take grocery shoppers from inspiration to checkout in just a few clicks, driving products to cart for 60+ leading retailers.
