Senior Manager, Client Strategy & Value Creation

Responsibilities

• Own day-to-day relationships with key client stakeholders, including Champions and Project Managers, to drive alignment, satisfaction, and solution adoption.
• Support the co-creation of transformative client strategies by aligning business priorities with XR-driven innovation to solve complex operational, commercial, and service challenges.
• Collaborate with cross-functional teams — including solution design and production — to support the customization and development of XR projects in line with client needs.
• Lead implementation initiatives by aligning internal and client teams, managing onboarding, training, and rollout to ensure sustained value creation.
• Monitor performance and collect client feedback to identify risks, surface new opportunities, and contribute actionable insights to the broader solution and account strategy.

Qualifications

• Advanced degree, preferably an MBA or a master’s degree in a relevant field.
• 2+ years of post-graduate work experience, with a proven track record of professional achievement and impact.
• Experience working in the consulting industry, preferably at a tier-one consulting firm.
• Strong analytical and strategic thinking skills, with experience overseeing projects and driving them to successful completion.
• Experience in the life sciences sector, particularly in Pharmaceuticals or Life Sciences Instruments/Tools, is a strong plus; familiarity with operations or service operations is also highly beneficial.
• A growth-oriented mindset with a strong drive for continuous learning and improvement.