Senior Account Manager

Job Description

This hybrid role offers a great balance of home and office working. You’ll travel frequently to partners within your geographical location and attend our London office when needed.

As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be.

Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.

What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!

Joining us as a Senior Account Manager

As an experienced Public Sector Account Manager, you will own and manage all Public Sector Accounts and Strategic relationships within allocated geographical remit to maximise the return on investment and drive Customer Growth. You will establish a legacy in the public sector by contracting and building full fibre solutions that create significant social and economic value in CityFibre towns and cities.

You’ll receive a competitive salary, a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing.

This is some of what you can expect to be doing:

• Maximise incremental opportunity and densification of existing contracted scope, developing and owning Account Development Plan (ADP) and co-ordinate internal and customer teams to execute against this plan
• Build C-Level stakeholder relationships at the political, strategic and operational level within allocated accounts. Developing and presenting recommendations to support increased success – influencing development and technology roadmaps and customer partnerships
• Achieve 100%-win rate on all public sector contract renewals for allocated accounts

What you’ll bring to the role

This role demands agility, collaboration, and the ability to lead discussions, ensuring data is effectively shared and utilised across the business. You’ll also have:

• Demonstrable and proven experience of developing repeat business in the local government market. With a record of high performance / target achievement including evidence of leading transactions at >£1m contract value
• Well-connected in the public sector with a good understanding of public sector market, you will be proactive in your approach to identifying relationships and collaborating with internal teams to recognise and promote cross functional relationships and opportunities
• Track record of reoccurring revenue performance across sales, consistent relationship development, market analysis, business planning, bid leadership, financial sensitivity, commercial acumen and negotiation skills

Diversity, Inclusion & Belonging

We’re a Times Top 50 Employer for Gender Equality. We’re endorsed by WORK180 and we’re a partner of Diversifying. We have pledged our commitment to the Armed Forces Covenant and we’re a Disability Confident Employer. Working together with our Employee Networks, we’re wholly committed to ensuring that our people’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you’d like to explore our culture and values, check out The CityFibre Way.
What you can expect from us

We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.

Additional Information

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at [email protected]. We want to help!