Company
As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented and experienced industry individuals worldwide. For more information, please visit www.bydeluxe.com
Full-Time, Permanent Position
Location: Holborn, London
Position Overview
We’re searching for an experienced communicator and process expert to take ownership within our elite customer services team in London, managing the world’s biggest films, from scripting through to theatrical release — and beyond. As our Cinema Senior Account Manager, you’ll be a senior go-to person for your customer’s global theatrical releases, guiding each title through asset creation, technical production, and delivery pipelines — working as part of a team reporting into one of our Senior Account Directors.
This isn’t just account management — it’s the expertise that launches films to silver screens across the world. You’ll be a trusted senior partner for clients, an experienced orchestrator across teams, and a steady, seasoned force that keeps complex workflows humming. If you love cinema, love solving puzzles, thrive in fast-paced environments, and know how to make things happen at scale, this is your moment.
Position Responsibilities
- Own the journey: As a senior member of an elite team, you’ll own the full lifecycle of film titles — from scripting and localization through cinema mastering, theatrical delivery and licensing.
- Mentor and guide: Support the development of junior members of the team, sharing expertise and best practice to raise the bar.
- Be the connector: Unite Deluxe’s creative, technical, and operational teams to ensure clarity, cohesion, and momentum.
- Communicate with confidence: Keep clients and stakeholders informed, supported, and delighted every step of the way.
- Stay ahead of the curve: Anticipate roadblocks before they appear, and drive solutions that protect timelines and quality.
- Keep systems sharp: Ensure that all project data, milestones, and updates are accurate and always up to date.
- Champion excellence: Drive top-tier quality across subtitling, audio mixing, picture editing, mastering, QC and delivery.
- Elevate the workflow: Identify and implement opportunities to streamline processes and deliver a smoother, smarter operational experience.
Key Requirements
The ideal candidate will have a strong interest in cinema/film, as well as:
- 5+ years’ experience in account management, project management, post-production, localization, or a customer-facing position, with a track record of taking on increasing responsibility.
- A proven track record managing multi-stakeholder projects and complex, high-value accounts with tight turnarounds.
- Experience mentoring and supporting development.
- Exceptional communication skills — you can zoom out for big-picture strategy and zoom in for precise detail.
- An experienced, collaborative mindset and the relationship-building skills to align teams and clients effortlessly.
- A strong understanding of end-to-end workflows, from script to screen.
- Manage assigned client accounts to support timely invoicing and payment collection.
Diversity Statement
Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to, and will not be discriminated against, based on race, colour, religion, national origin or ancestry, sex, age, physical or mental disability, sexual orientation, gender identity or expression.
Skills Required
- 5+ years of experience in account management, project management, post-production, localization, or customer-facing roles
- Experience managing multi-stakeholder projects and complex, high-value accounts with tight turnarounds
- Experience mentoring and supporting the development of junior team members
- Exceptional written and verbal communication skills
- Collaborative relationship-building skills for aligning teams and clients
- Strong understanding of end-to-end film workflows from script to screen
- Strong interest in cinema or film
- Ability to manage client accounts to support timely invoicing and payment collection
Deluxe Media Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Deluxe Media Inc. and has not been reviewed or approved by Deluxe Media Inc..
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Healthcare Strength — Core medical, dental, and vision coverage is described as comprehensive, alongside mental-health support, an Employee Assistance Program, and company‑paid life and disability insurance. Plan materials and employer communications also highlight options like Aetna/Kaiser and dental DMO/DPPO, signaling breadth.
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Retirement Support — Retirement programs include a 401(k), with employer matching referenced in role materials in some cases. These benefits appear alongside tuition reimbursement and other financial protections that bolster the overall package.
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Leave & Time Off Breadth — Offerings include paid parental leave, PTO, and paid volunteer days, with some groups using flexible or “unlimited” PTO models. Flexible work arrangements are also emphasized, supporting work‑life needs alongside leave.
Deluxe Media Inc. Insights
What We Do
As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing premium content creators and distributors. From Global Cinema, Content Distribution, Localization, and Mastering to end-to-end innovation and scale across Streaming, Theatrical, Broadcast and Mobile landscapes, Deluxe helps clients succeed in the new era of global entertainment and consumer engagement anywhere, anyway.
