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Your next-day delivery service online. Innovation that moves E-commerce.
The Role
Manage a portfolio of major B2B clients, serving as their primary point of contact and trusted advisor. Build long-term relationships, support onboarding, monitor service usage, track account metrics, forecast goals, and coordinate successful solution delivery. Communicate initiatives to internal and external stakeholders, resolve client needs, identify expansion opportunities, and collaborate with Sales and internal teams to improve retention and satisfaction.
Summary Generated by Built In
The Role!
This is the ideal role for someone with B2B customer success experience. You’ll collaborate closely with other members of the Commercial team to ensure that our partners are set up to be successful.
As a Senior Account Manager, you will be one of the pioneering members who are responsible for managing a defined portfolio of major clients and positively contribute to expanding business relations and the retention of our clients.
Job Requirements
- Be the primary point of contact and build long-term relationships with clients.
- Help the clients through email, phone, online/virtual presentations, screen-share and in person meetings.
- Develop a trusted advisor relationship with key accounts, client stakeholders.
- Ensure the timely and successful delivery of our solutions according to clients’ needs and objectives.
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Forecast and track key account metrics/goals.
- Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
- Monitor and analyze customer’s usage of our service.
- Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.
- Liaise between the customer and internal teams.
Job Qualifications
- (3+) years experience in customer success, account management , or business development, experience in the shipping field is the most preferred.
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
- Experience in delivering client-focused solutions based on client needs
- Proven ability to manage multiple tasks at a time while paying strict attention to detail
- Excellent listening, negotiation, and presentation skills
- Excellent verbal and written communications skills
- Self-motivated and able to thrive in a results-driven environment
- Natural relationship builder with integrity, reliability, and maturity
- Ability to prioritize among competing tasks.
- Critical thinking and problem-solving skills.
- Excellent time management skills.
- Keen attention to detail and adherence to deadlines.
- Experience with PipeDrive is a plus.
Skills Required
- At least 3 years of experience in customer success, account management, or business development
- Experience delivering client-focused solutions based on client needs
- Ability to communicate, present, and influence effectively with stakeholders at all organizational levels, including executives
- Ability to manage multiple tasks while maintaining attention to detail
- Excellent listening, negotiation, presentation, verbal communication, and written communication skills
- Ability to prioritize competing tasks and meet deadlines
- Critical thinking and problem-solving skills
- Excellent time management skills
- Self-motivation and ability to thrive in a results-driven environment
- Relationship-building skills with integrity, reliability, and maturity
- Experience in the shipping field
- Experience with PipeDrive
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The Company
What We Do
Established in 2017, Bosta is a pioneering tech-driven logistics company providing next-day delivery and fast transfer services to e-commerce businesses across Egypt, Saudi Arabia, and the UAE. By leveraging cutting-edge technology and streamlining operations, we are committed to disrupting the logistics industry. Our all-in-one delivery solutions blend innovation with expert knowledge, enabling us to meet the evolving needs of businesses and empower them to grow in a fast-paced market.
