About M3- A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.
Job DescriptionThe mission of the Account Manager is to engage the client, bid effectively, and efficiently to win our share of RFPs in the traditional market research space. The Account Manager will be highly focused on working with the VPs of Sales to support existing accounts as well as earn new business. This individual must be focused on deepening existing client relationships to generate incremental business and provide excellent customer services to the prospects throughout the sales process.
Duties Include:
- Owning bidding process for projects including full understanding of project costs and feasibility
- Achieving targets for revenue, profitability and sale growth by developing strong relationships with your assigned clients and seeking out new sales opportunities
- Supporting the maintenance of existing business by managing contracts and up-sell/cross-sell opportunities
- Actively networking within existing client contacts for any new business/prospects
- Organising client and internal kick off calls, developing insightful proposals and delivering strategic sales communications
- Consulting with clients on sample design and business issues - recognizes the need to adapt a product or research approach to meet the client need and works with appropriate internal resources to develop and design the appropriate solution.
- Providing superior customer service by working with Project Managers and Research Managers to execute project specifications and deliver quality results to clients; Ensures that all internal team members understand the research design and anticipated outcomes
- Diplomatically responding to difficult or unusual client issues and can professionally influence the appropriate internal resources to necessary outcome and/or knows when to elevate issues for resolution.
- Managing bid requests, and ensuring proper and timely delivery; has full understanding of project costs and feasibility
- Following up on bids, keeping a record of the outcome and if needed discuss change of strategy with your direct manager
- Collaborating with partners and vendors to ensure seamless project execution
- Acting as the liaison between Sales and Project Managers on all projects
- Bachelors degree to equivalent work experience required
- 4-5 years of professional market research experience
- Experience in healthcare market research is a plus
- Exceptional ability to multi-task and prioritize requests
- Strong relationship building and customer service skills
- Must have excellent verbal and written communication skills
- Solid time management skills
- Be able to problem solve and seek answers and resolutions to daily issues
- Strong self-discipline and organizational habits
- Excellent presentation skills
Must be willing to work in IST shift hours
All your information will be kept confidential according to EEO guidelines.
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Skills Required
- Bachelor's degree or equivalent work experience
- 4-5 years of professional market research experience
- Experience in healthcare market research
- Ability to multitask and prioritize requests
- Strong relationship-building and customer service skills
- Excellent verbal and written communication skills
- Solid time management skills
- Problem-solving ability and initiative in resolving daily issues
- Strong self-discipline and organizational habits
- Excellent presentation skills
- Willingness to work IST shift hours
What We Do
M3 USA believes in growth, for our company and for the people who drive it's success. Founded with the goal of changing the world of medicine by leveraging the power of the internet, the M3 Group, of which M3 USA is a part, provides comprehensive, leading edge, digital services to the healthcare and life science industries. We reach over 2.5 million doctors through our physician websites across the US, Asia, and Europe. M3 offers a variety of proven ways to engage physicians and get important clinical and marketing messages to valued, targeted audiences. Our live programs are delivered by clinical educators who are credentialed healthcare professionals. They provide strategic solutions to address the gaps that occur in clinical practice in the management of chronic diseases while also improving access for sales representatives. Those solutions include disease state knowledge, appropriate patient diagnosis, adherence, best practices, treatment to guidelines and REMS programs. Our digital health information services that include: the most up-to-date daily, indexed clinical information/news; medical education; market research; ethical drug promotion; clinical development; job recruitment and clinic appointment services. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange and is a global leader in digital solutions in healthcare and has acquired dozens of companies across the globe. M3 Inc has had consistent growth since inception in 2000, with over 500 million dollars in revenue. Our great success is due to the skills and the high performance of our people, and has helped us attract some of the world’s leading talent from the most respected universities and Fortune 100 companies.
