Swiggy Dineout is building India’s largest dining out platform that processes more than 100M diners for its partner restaurants across its network for 21,000 restaurants in 34 cities and growing. We are striving to augment our consumer promise of enabling unparalleled convenience by helping diners explore restaurants across all categories - from QSRs, cafes, casual dining, premium, fine dining and more and offer the widest range of offers on restaurant bills through easy payments on the app. We are on a mission to change the way India dines out. If you are a foodie and equally passionate to redefine the experience of dining out, join our team to be a part of the Swiggy ride! Dineout is present in 34 cities across India and we have partnerships with more than 21,000 restaurant. partners where users can save up to 40% on their dining bills when they pay their restaurant bills using the dine out feature on the Swiggy app.
Job Description
Role - Senior Strategic Account Manager - Dine Out
Way of Working - Office / Field: Employees are expected to work from the office on all days out of
their respective base locations.
Role Summary -
The role holder is expected to onboard and build relationships with 70-80 partner accounts in the given
territory to grow the Dine-out business and service offerings and generate 40-60 lacs Gross Merchandise
Value (GMV) per month.
The exact number of partners and revenue targets will be based on the India 1 and India 2 markets and
specific geographies assigned
Responsibilities -
Account & Partner Relationship Management:
● Onboard new accounts by explaining the requirements to the partners and co-ordinating with
internal stakeholders
● Meet the existing partners periodically and ensure Rest Display Page (RDP) content is correct
and image coverage is high
● Make persuasive presentations on the benefits and goodness of Dine Out plans & promotions for
month on month growth and ensure partners invest consistently.
● Execute growth forward activities such as offer alignments, marketing operations alignments etc.
to ensure go live on events and activities as planned.
● Resolve issues such as 'diner denied payout' and ensure seamless transactions for customers and
partners at the restaurants
● Prepare the growth plans for each of the accounts being managed and gather competitor action
Insights.
Data Interpretation & Business Performance Management:
● Filter relevant data from the Restaurant facing dashboard and explain the key performance
metrics to the partner
● Seek necessary support or actions from the partner to ensure the right RDP view to enable
conversions and grow the business.
● Stay updated on the partner's investment in competition.
● Ensure partner investments are equal or higher than competition with respect to discounts,
commission and advertisements by highlighting relevant inferences from dashboard.
Interaction with Stakeholders:
● Interact with partner support (discount change, Restaurant Display page etc.), sales operations
(competition comparison data, or any ongoing festival data etc.) and finance team (reconciliation
of payouts, queries on GST etc, amount not credited to partner accounts etc.).
Functional Competencies:
● Understand Dine Out offerings and gain clarity of growth levers.
● Knowledge of basic metrics such as operating hours of restaurants, ADs revenue per order (Ads
RPO), Commission Revenue per order and its constituents such as Average Order Value
(AOV)Elements of data dashboards such as CMS/ PowerBi/Compass/Salesmate
● Understanding of Conversion Funnel - Advanced Level Week Wise /Month Wise/Day Wise
transactions across accounts, denial rates, supply metrics vs competition
Desired Skill:
● Graduate with 3-5 years of field sales experience; Fluency in local language and working
knowledge of English
● Good working knowledge and experience of e-commerce activities and all online marketing
channels
● Confident, Pleasing, and a go-getter personality
● Effective communication skills
● Attitude & Aptitude for Sales
● Should be a team player, working alongside people from all walks of life.
● Analytical, good Excel skills.
● The candidate has to be flexible, restaurant owners do not operate on 9-to-5 schedules
● Leadership and Influencing skills: Identify, build, and use a wide network of contacts with people
at all levels, internally and externally. Achieves a good result through a well-planned approach
● Initiative & Flexibility: Recognizes the need to adapt to change & implement appropriate
solutions. Be able to identify opportunities and recommend/influence change to increase the
effectiveness and success of campaigns.
● Creativity & Initiative: Demonstrate creativity & originality in your work and have the personal
drive and initiative to bring about change and help drive the business forward
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law.
Skills Required
- Graduate degree
- 3-5 years of field sales experience
- Fluency in local language and working knowledge of English
- Experience with e-commerce activities and online marketing channels
- Effective communication and influencing skills
- Analytical skills and good Excel skills
- Knowledge of dashboard tools (CMS, Power BI, Compass, Salesmate)
- Ability to work flexible hours and field/restaurant visits
- Team player with leadership and initiative
- Attitude and aptitude for sales; persuasive presentation skills
Swiggy Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Swiggy and has not been reviewed or approved by Swiggy.
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Equity Value & Accessibility — Equity grants and recurring liquidity events are ongoing, and feedback suggests office employees value this as part of total compensation. These programs provide a meaningful wealth‑creation lever by India tech standards.
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Parental & Family Support — Gender‑neutral parental policies were expanded with extended leave, flexible/part‑time options, bonding leave, fertility/adoption support, and structured re‑entry. Feedback suggests these updates are viewed as progressive and supportive for caregiving.
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Healthcare Strength — Company‑paid accident insurance for delivery partners includes hospitalization and OPD cover with extensions to family members. This safety net is notable within the gig‑economy context.
Swiggy Insights
What We Do
Swiggy is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500 cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fuelled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India. From starting out as a hyperlocal food delivery service in 2014, to becoming a logistics hub of excellence today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees. With Swiggy’s New Supply and the recent launches of Swiggy Instamart, Swiggy Genie, and Guiltfree, we are consistently making waves in the market, while continually growing the opportunities we offer our people. *We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law.
