The Role
Lead day-to-day client account management for promotional/POS campaigns. Manage teams, vendor relationships, production and delivery, monitor campaign performance, report insights, and drive revenue and margin growth while ensuring client satisfaction.
Summary Generated by Built In
About adm Indicia
adm Indicia is a next-generation brand activation agency. We create and activate meaningful brand experiences that drive ROI .
Our purpose is to simplify our clients’ below-the-line marketing, build sustainable ROI and engage their customers across the path to purchase . Everything we do is optimized through leading strategic capability and actioned through executional excellence.
Our substantial investment in technology and data science and resource, provides our differentiation in the marketplace. Data insight and marketing technology gives us the ability to measure our work, evidencing ROI as the most critical metric in today’s environment.
Our values
We are collaborative, we thrive through our relationships.
We are courageous , we create boldly and execute fearlessly.
We are authentic, we act with integrity and transparency.
We are pioneering, we win when we lead the way.
We are purpose-driven, we create meaningful, sustainable and profitable brand experiences.
About the Role:
As a Senior Account Manager, you will lead the day-to-day management of client accounts, overseeing project execution across point-of-sale (POS), and promotional programs. Prior experience working with printing vendors for onsite press checks is a plus.
As a Senior Account Manager, you will lead the day-to-day management of client accounts, overseeing project execution across point-of-sale (POS), and promotional programs. Prior experience working with printing vendors for onsite press checks is a plus.
Responsibilities
Client Relationship Management
- Understand our clients’ business, and their goals/needs; ensure they feel valued.
- Work independently and with team members to drive efficiencies and problem-solve. Escalate issues/challenges to your manager, communicate resolutions effectively.
- Build effective relationships with clients, proactively and professionally lead client relationships, ensuring their expectations are exceeded.
- Identify and resolve any/all issues relating to client within agreed SLA’s.
- Collaborate and build relationships with internal support departments and key external suppliers.
- Collaborate with internal and external teams in the strategic planning and tactical execution of results-driven campaigns for promotional/premium related projects.
- Prepare and provide professional presentations to clients and customers.
Team Management
- Provide leadership and management to the team, including setting goals and objectives, managing workload and priorities, and ensuring the team meets client deliverables.
- Identify training and development needs of team members and provide opportunities for growth and development.
Supplier Management
- Collaborate directly with suppliers and vendors to ensure on-time production and delivery.
- Maintain ongoing supplier relationships, addressing issues, clarifying expectations, and supporting cost and quality control.
- Review creative concepts and physical samples to ensure brand and project alignment.
Campaign Performance Monitoring & Reporting
- Track and analyze program performance, generating regular updates/reports to client and leadership.
- Use data insights to make recommendations for ongoing improvements and future program planning.
Skills and Experience
- Bachelor’s degree with 5+ years of experience working for a promotional product, or procurement outsource agency, servicing CPG/retail client brand teams.
- 3+ years of leadership/management experience
- Prior experience overseeing campaigns that include print, point-of-sale, tradeshow booths or experiential production.
- Proven experience managing supplier relationships, including direct vendor communication and issue resolution.
- Strategic and analytical mindset with the ability to assess the big picture and identify opportunities for improvement.
- Self-starter with a resourceful, solution-oriented approach to problem solving.
- Strong project or order management skills, with exceptional organization, time management, prioritization, and multitasking abilities.
- Demonstrated success in growing and maintaining accounts, driving top-line revenue and margin growth.
- Strong collaboration skills and the ability to work cross-functionally with client marketing teams, internal supply chain groups, and global stakeholders.
- Culturally aware and able to communicate effectively across international teams.
- Excellent written and verbal communication skills with a confident, client-facing presence.
Benefits
- Benefits: Medical, Dental, Vision, 401(k) match, and cell phone reimbursement.
- Work Environment: Hybrid - 2-4 days per month onsite
- Perks: Generous PTO, volunteer days, professional development opportunities, and employee reward and recognition programs.
- Career Growth: Work with some of the biggest brands and collaborate with a global team of experts.
adm is proud to be an equal opportunity employer and is committed to creating a diverse
environment. We recruit, employ, develop, compensate, and promote regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. Should you need any reasonable adjustments made to this application process, please don't hesitate to let us know.
environment. We recruit, employ, develop, compensate, and promote regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. Should you need any reasonable adjustments made to this application process, please don't hesitate to let us know.
About
As a next-generation brand activation agency, adm Indicia's purpose is to simplify our clients’ below-the-line marketing, build sustainable ROI and engage their customers across the path to purchase. Everything we do is optimised through leading strategic capability and actioned through executional excellence.We transform marketing compromise into a powerful co-promise, creating and activating meaningful brand experiences that drive ROI. Brands have had to juggle multiple agencies, struggle to see value in ever-increasing customer data, and deliver disconnected digital and physical experiences – just some of the compromise frustrating marketing for too long. With joined-up strategy, execution and seamless activation, our combined expertise means we can help brands deliver impact through every stage of the customer journey.Founded in 1992, we have a global footprint with 46 offices in 33 countries, allowing us to deliver local activation of global strategies for brands across the world. Recognized with a platinum rating by EcoVadis for sustainability, we are experts at identifying the most impactful and sustainable solutions for over 800 brands around the globe.
Skills Required
- Bachelor's degree with 5+ years experience working for a promotional product or procurement outsource agency servicing CPG/retail brand teams
- 3+ years of leadership or management experience
- Prior experience overseeing campaigns that include print, point-of-sale, tradeshow booths or experiential production
- Proven experience managing supplier relationships, including direct vendor communication and issue resolution
- Strong project or order management skills with exceptional organization, time management, prioritization, and multitasking abilities
- Strategic and analytical mindset with ability to assess big picture and identify improvement opportunities
- Demonstrated success in growing and maintaining accounts, driving top-line revenue and margin growth
- Strong collaboration skills and ability to work cross-functionally with client marketing teams and global stakeholders; culturally aware
- Excellent written and verbal communication skills with a confident, client-facing presence
- Prior experience working with printing vendors for onsite press checks
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The Company
What We Do
adm Group is a global marketing execution partner to some of the world's most iconic brands. Our purpose is to create meaningful and sustainable brand experiences. We transform marketing execution by bringing together intuitive technology, our expertise in managing complex global supply chains, and a network of local experts to empower marketing, procurement, supply chain and sales teams bringing simplicity, visibility, agility, and efficiency to drive end-to-end marketing execution and performance. We are trusted to deliver solutions in creative innovation, strategic sourcing, final mile execution, analytics and data-driven insights. Founded in 1992, we have a global footprint with 46 offices in 33 countries, allowing us to deliver local activation of global strategies for brands across the world. Recognized with a platinum rating by EcoVadis for sustainability, we are experts at identifying the most impactful and sustainable solutions for over 800 brands around the globe. For more information, please visit https://www.admgroup.com
