Senior Account Manager

Who we are: 

At SpotHero, we work as a team to empower people to get everywhere, easier! We’re rapidly growing with the mission of bringing the parking industry into the future through technology. Drivers across the nation use the SpotHero mobile app and website to reserve convenient, affordable parking in advance, on-the-go or through their connected cars, and parking companies rely on us to help them reach new customers while optimizing their business. We connect the dots with cutting-edge technology, delivering value to both sides of this exciting, evolving marketplace. 

Senior Growth Manager (aka Account Manager) at SpotHero: 

SpotHero is seeking a Senior Growth Manager to join our Canada team! A Senior Growth Manager is responsible for obtaining new parking supply from our largest partners, and collaborating with other Revenue Team functions to optimize performance at existing locations. This role drives revenue growth through relationship building & engagement, client consultation & education, and up-selling & cross-selling of new products and features. You will act as a strategic advisor to parking partners, to ensure they get the maximum value from the SpotHero platform and that a mutually beneficial relationship endures. You will act as a mentor to more junior sales roles.

What you'll do: 

• Analyze and optimize SpotHero's parking supply across multiple major markets.
• Balance partner needs with SpotHero offerings to develop optimal solutions for all stakeholders.
• Develop and nurture productive long-term client and industry relationships.
• Lead prospective and existing clients to SpotHero's product offerings through tailored commercial insights and a consultative approach.
• Meet and exceed revenue targets
• Collaborate with Field Operations functions to communicate regularly with existing partners to ensure that operations are constantly running as smoothly as possible.
• Onboard and train new clients. Empower clients’ to manage their day to day requests (including but not limited to incorrect rates and refunds) via SpotHero’s various account management tools.
• Nurture long-term industry relationships and build trust with clients. Ensure they get the maximum value out of the SpotHero platform.
• Establish regular communication cadences with clients, including informal check-ins and formal business. Typically hosted quarterly, or based on account analysis and operator needs.
• Host or travel to client meetings, events, and social gatherings.
• Attend industry related conferences and tradeshows, if applicable.
  • Represent SpotHero and build brand awareness.
  • Stay current on industry trends
  • Identify and research prospective leads to approach during the event.
  • Build and strengthen relationships with clients through attending social events.
• Secure and safeguard data to preserve its integrity, reliability, and availability and ensure appropriate access levels are maintained.
• Work with Region Managers to develop junior team members. Be a team leader.
• Work cross functionally to improve internal processes

What you bring: 

• Bachelor’s Degree or equivalent with 5+ years experience in sales and account management
• Proven consultative sales solution skills with a unique ability to understand client needs
• Strong networking skills with the ability to travel and meet with clients in person locally
• Self-motivated and driven attitude where you will work towards achieving new goals
• Ability to maintain a high level of productivity while managing multiple competing priorities
• Desire to work closely with others in a collaborative manner
• Demonstrated mentoring and leadership skills

Nice to haves:

• CRM Experience, Salesforce preferred
• BI Tool Experience, Looker preferred
• Parking Industry experience

Core Competencies: 

• Active Listening - Attentively listens to others, understanding what is said and repeating what was heard.
• Analytical - Examines information methodically and in detail to solve problems or complete tasks.
• Collaboration - Process of working with multiple individuals to complete a task or achieve a goal.
• Communication - Communicates effectively and efficiently both verbally and in writing.
• Confidentiality - Keeps private information secure and ensures account access levels are appropriately set.
• Consultative Selling - Creating value and trust by exploring partner needs before offering a solution.
• Detail Oriented - Pays attention to details and learns to understand causes and not just effects.
• Emotional Intelligence - Handles interpersonal relationships with astute awareness.
• Independent - Not relying on another’s authority.
• Multi-Task - Execute on more than one task at the same time.
• Negotiating - Ability to find an acceptable desired outcome for all stakeholders.
• Patience - Remains calmly focused on resolving issues.
• Persistence - Firm continuance in a course of action in spite of difficulty or opposition.
• Problem-Solve - Assesses situations quickly and provides creative solutions for resolution.
• Prospecting - Developing a lead list with the intention to convert leads to customers.
• Time Management - Ensures performance helps maintain desired service levels.
• Leadership - Be a leader for your Region

Seeking candidates in: 

• Vancouver, British Columbia, Canada
• Remote + travel to client meetings and conferences (up to 20-25% of time) required.

What we are offering:

• Career game changer – A truly unique experience to work for a fast-growing tech company in a role with unlimited growth potential.
• Excellent benefits
  • Canada: We offer Medical (prescription drug and paramedical coverage), Dental, Vision, Life Insurance, STD, and LTD.
• Flexible PTO policy and outstanding work/life balance – We value and support each individual team member.
• UberEats weekly lunch stipend for in-office days
• Udemy License and Personal Learning Budget – We support the professional and personal growth of our people by providing everyone with learning resources and development opportunities.
• Annual parking stipend – Duh. We help people park!
• The opportunity to collaborate with fun, innovative, and passionate people in a casual yet highly productive atmosphere.
• Our commitment to allyship has been a central driver of how we Respect Fellow Drivers. You’ll have the opportunity to be part of Employee Resource Groups, access allyship learning resources, and actively contribute to our ongoing effort of making SpotHero inclusive for all.
• Employee programs to grow and support our people such as Discovery Days for Product and Engineering, Gearing up for Aspiring Leaders, and Mentorship Program.
• Wellness program – a workplace that actively supports your physical and mental wellbeing through ongoing events, initiatives, resources, and thoughtful perks and benefits.
• A workplace recognized as CityLights award winner by 1871, 2026 Best Places To Work by BuiltIn, Most Loved Workplace Certified by the Best Practice Institute, and recipient of multiple Comparably awards, including Best Company Culture, Best Company for Women, and Best Company for Diversity.

Compensation in British Columbia: 

• Depending on your skillset and experience, you can expect your base salary to be between CA$75,200 - $94,000 as well as incentive compensation and leading total rewards package

At SpotHero, we Respect Fellow Drivers by providing an inclusive interview experience for everyone, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. Please let our team know of your need when you apply or as you begin interviewing with our team.

SpotHero is an equal opportunity employer. We know that a diverse workforce is the strongest workforce, and are committed to building and supporting an inclusive environment for all.Additionally, because we want to Remember to Signal, if you choose to provide us personal information in connection with a job application, please review our Applicant Privacy Notice which provides details about what information we collect and process about you in order to consider your candidacy.

PLEASE NOTE: This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the Canada and not require sponsorship for employment now or in the future.