Senior Account Manager

Posted 2 Days Ago
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Lahore, Punjab, PAK
In-Office
Senior level
Information Technology • Machine Learning • Marketing Tech • Software • App development • Generative AI
Tkxel delivers AI and software solutions for enterprises, specializing in cloud, data, and automation.
The Role
Manage a portfolio of US/EU IT services accounts, run QBRs with senior stakeholders, drive renewals, SOWs and expansions, identify account risks, and coordinate with Lahore delivery to meet quota.
Summary Generated by Built In
Senior Account Manager — IT Services | Lahore
Tkxel is a 17-year-old software engineering company with 1,100+ engineers serving US and European mid-market clients across mortgage tech, fintech, healthcare, real estate tech, and SaaS. We've made the Inc. 5000 two years running. Our growth has been driven by hunting; our next chapter is driven by how well we farm what we've already won.
That's where you come in.
What you'll own
A portfolio of active US and EU accounts — a mix of staff augmentation, dedicated teams, and fixed-price engagements
Quarterly Business Reviews that tie delivery outcomes to commercial outcomes, with the client's CTO, CIO, CEO, CFO, or VP of Engineering in the room
Expansion cycles: additional SOWs, scope increases, multi-year extensions, and team scale-ups
Risk identification across the account lifecycle — particularly contract expiry windows and team turnover events
Direct coordination with our Lahore engineering delivery org on resource performance, staff adjustments, and contract changes
Renewal cycles tied to MSA/SOW timelines
You will not have a product help center to point clients toward. You will spend most of your week in conversations with senior client stakeholders about the engineering work their teams do alongside ours — and proactively scoping the next three engagements.
Reporting structure
VP of Sales (commercial) / VP Professional Services (technical)
What we're looking for
5–8 years carrying a quota in B2B services account management — IT services, managed services, staff augmentation, or professional services
Lived experience with MSA/SOW mechanics: headcount adjustment clauses, scope changes, price escalations, payment terms
A specific, evidence-backed expansion track record — accounts you grew from $X to $Y, and the commercial work that produced the growth
Comfortable with both US and EU stakeholder cadences and time zones
Direct, structured, written communicator. We run weekly business reviews on real numbers.
Based in Lahore (Work from Office)
What this role is not
A SaaS CSM role where expansion means driving product adoption to upsell a tier
A "relationship manager" role without a quota story behind it
A 6-month-ramp role — we need someone who can hold a senior client conversation in week three
Compensation
Competitive senior base for the Lahore IT services market and uncapped Variable: on net portfolio expansion (no soft floors — honest math).


Skills Required

  • 5-8 years carrying a quota in B2B services account management (IT services, managed services, staff augmentation, or professional services)
  • Lived experience with MSA/SOW mechanics: headcount adjustment clauses, scope changes, price escalations, payment terms
  • Specific, evidence-backed expansion track record (accounts grown from $X to $Y and the commercial work that produced growth)
  • Comfortable with US and EU stakeholder cadences and time zones
  • Direct, structured, written communicator; able to run weekly business reviews on real numbers
  • Based in Lahore and able to work from office
  • Able to hold senior client conversations within three weeks (minimal ramp)
  • Experience driving renewals, expansion cycles, additional SOWs, scope increases, and multi-year extensions
  • Experience coordinating with engineering delivery teams on resource performance, staff adjustments, and contract changes
Am I A Good Fit?
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The Company
HQ: Reston, VA
1,000 Employees
Year Founded: 2008

What We Do

AI driven technology solutions for modern enterprises. We help organizations transform, scale, and innovate through a combination of artificial intelligence and advanced software engineering. By applying intelligent automation and data driven systems, businesses can simplify operations, improve efficiency, and unlock new growth opportunities. Our expertise includes AI strategy and consulting to identify high impact opportunities, AI development to build machine learning models and predictive systems, and intelligent automation to streamline workflows and boost productivity. We also deliver cloud migration, application modernization, embedded systems, and digital product engineering to help businesses move beyond legacy limitations and build scalable, future ready solutions. With a strong focus on results, we enable faster time to market, reduced operational costs, and improved performance across critical business functions. Every solution is tailored to specific goals, ensuring measurable outcomes and long term value. Take the next step toward smarter growth. Contact us now for a consultation and start transforming your business today.

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