Wheelhouse DMG is a sought-after digital marketing agency that has worked with some of the world’s most innovative healthcare, medical device, and privacy-first brands for more than a decade. We consistently deliver exceptional business value through a combination of deep marketing expertise, purpose-built technology, and creative capabilities. As platform automation and privacy regulations disrupt traditional marketing initiatives, much of our work focuses on helping healthcare and MedTech organizations drive performance in a first-party data world.
Examples of our work include:
- Unlocking performance for a medical device client by employing sophisticated first-party data strategies
- Developing and implementing HIPAA-compliant data strategies for healthcare and MedTech clients
- Reimagining the appointment booking experience to create exponential growth for one of the largest healthcare systems in the U.S.
- Leading strategy for the consolidation of 2.5 million web pages on 39 NASA websites into a single, unified information architecture and content strategy for NASA’s Science Directorate
We are seeking a strategic visionary and results-driven Senior Account Manager to join our Account Management practice!
In this pivotal role, you will balance strategic leadership with hands-on management to ensure exceptional client outcomes:
- Lead and own the overall vision for at least 1 large client relationship, providing comprehensive strategic guidance that aligns with their business objectives while seamlessly integrating into an already strong client relationship
- Navigate, maintain, and cultivate senior-level stakeholder relationships, ensuring strategic alignment and business growth while maintaining appropriate professional boundaries
- Serve as the primary liaison between for the client, maintaining consistent communication with key stakeholders and ensuring all relevant client parties remain well-informed of project developments. Orchestrate cross-functional internal collaboration between marketing, analytics, creative, and strategy teams, effectively breaking down silos and ensuring seamless delivery of client objectives
- Demonstrate strong presence and confidence in ensuring client needs are met
- Proactively monitor and analyze campaign performance through BI reporting, ensuring insights are correctly interpreted and communicated to drive strategic decision-making
- Drive accountability across internal teams for deadlines, quality standards, and strategic objectives while maintaining high standards for deliverable excellence
- Identify potential challenges early and implement solutions before they become issues, advocating for both client needs and internal team well-being
- Serve as an extension of the client’s team, demonstrating passionate advocacy for their success
While focusing on these strategic initiatives, you will also ensure the flawless execution of day-to-day account management activities, including:
- Overseeing the accurate execution of work across digital advertising (Google, Meta), SEO, CRO, and analytics initiatives that consistently meets or exceeds client expectations
- Managing proactive client communications, including regular status updates and executive-level presentations
- QA-ing team deliverables and maintaining quality standards across all work products
- Supporting business development and marketing efforts by sharing strategic insights and best practices
- Facilitating effective internal and external meetings that drive project momentum and client satisfaction
Experience and Skills
- Minimum 5+ years’ experience in account management, client services, or similar role specifically within a digital agency environment
- Proven track record working with large healthcare clients, with deep understanding of digital advertising (Google, Meta), digital strategy (SEO, CRO), and analytics (BI reporting)
- Experience leading high-profile accounts in a fast-paced agency setting, with demonstrated success in managing and growing relationships with large, high-revenue clients
- Exceptional strategic thinking and analytical skills, with the ability to translate complex data insights into actionable recommendations
- Outstanding ability to bridge gaps between internal teams (marketing, analytics, creative, strategy), ensuring cross-functional collaboration and breaking down silos
- Excellent verbal and written communication skills with the confidence to push back when necessary while maintaining positive client relationships
- Detail-oriented with strong project management capabilities and proven ability to ensure accurate execution of work across all deliverables
- Demonstrated success in holding teams accountable to deadlines, quality standards, and strategic objectives
- Adaptability and innovation in the face of rapidly changing industry landscapes
Join our team and take your strategic account management career to the next level while making a significant impact in the healthcare industry!
Beyond Experience: About You
Your love of digital marketing runs deep. You’ve likely been described as a T-Shaped Marketer, a jack of all trades, or a lifelong learner. You constantly look for new opportunities to connect the dots between marketing tactics and the goals you’re working to achieve. And your relentless focus on business performance consistently delivers exceptional results.
You bias toward enabling team members rather than directing or dictating. You thrive in collaborative situations and may have commandeered a whiteboard or two in your day during brainstorming sessions. You’re an active listener and are always looking for ways to help clients succeed, be that integrating new marketing tactics, proposing new work, or simply looking for ways to better collaborate. You have high emotional intelligence and empathy and are skilled at delivering feedback in a kind manner.
You are helpful, generous, and empathetic. Wheelhouse values resonate with you, and cynicism has no place in your work. You get joy from helping others to succeed.
What Wheelhouse offers:
- A passionate, joyful, values-driven company with a remote-first culture.
- An exciting, creative, and fast-paced atmosphere
- Competitive salary with semi-annual review processes
- Company-sponsored Medical, Dental and Vision coverage for the employee and their dependents
- Short Term Disability, Long Term Disability, Life Insurance and AD&D Benefits
- Access to the Company's Employee Assistance Program
- Quarterly volunteering and donation match
- $50 monthly Wellness stipend
- $1000 annual Professional Development & Education credit
- Joy Fund of $50 per month that can be spent on anything that brings joy to a Wheelhouse employee or client
- Unlimited PTO
- Generous Company Holidays
- Monthly Mental Health Days for employees to rest and recharge
- 3 months of 100% paid parental leave
- Participation in the Wheelhouse 401k program, including 100% match up to 4% of salary
- Participation in a Student Loan Assistance program
At Wheelhouse DMG, we believe that our differences add to the richness of our experience together. This means we not only welcome diversity; we celebrate it! Your gender identity, your religion, your skin color, where you come from, are essential to who you are and will be welcomed here. We believe that by fostering a culture of inclusion where everyone is able to bring their whole selves to work, we will create a place where everyone feels like they belong and are valued for who they are. We have an ongoing commitment to diversity and equal opportunity for all applicants and employees. Come as you are, everyone is welcomed here -- but don't forget to apply!
Skills Required
- Minimum 5+ years experience in account management, client services, or similar role within a digital agency environment
- Proven track record working with large healthcare clients and understanding of HIPAA-compliant data strategies
- Deep understanding and hands-on experience with digital advertising (Google, Meta), SEO, CRO, and analytics/BI reporting
- Experience leading high-profile accounts in a fast-paced agency setting and growing large, high-revenue client relationships
- Exceptional strategic thinking and ability to translate complex data insights into actionable recommendations
- Strong cross-functional collaboration skills to bridge marketing, analytics, creative, and strategy teams
- Excellent verbal and written communication skills with confidence to push back while maintaining positive client relationships
- Detail-oriented with strong project management capabilities and QA experience for deliverables
- Proven ability to hold teams accountable to deadlines, quality standards, and strategic objectives
- Adaptability and innovation in rapidly changing industry landscapes
What We Do
Wheelhouse DMG is a data-driven performance marketing agency. We develop digital strategies that deliver exceptional business performance. We do this by working in close partnership with our clients to gain a deep understanding of their businesses and then using data science and our own technology to surface undiscovered insights and opportunities. Our work and our clients are varied but always focused on the same thing – creating business value. We’ve developed digital advertising strategies that generate tens of millions in profit for an online bookseller, helped a fast-growing financial services firm increase lead generation 10x while reducing CPL and increased online appointment bookings by 857% for one of the largest health systems in the U.S. We’ve developed global domain strategy for a billion-dollar insurance network, developed proprietary attribution models for global medical device companies and harnessed SEO to help dozens of ecommerce companies make organic search their fastest growing and most profitable source of revenue. We don’t make guesses or blindly follow “best practices”. We use data science, our team’s deep expertise and our own technology to surface and deliver on the most valuable opportunities for our clients – whatever they may be. Although the digital strategies we employ vary with client needs, our identity does not. We’re known for three things: • The tremendous business value we drive for our clients. • The strength and depth of our client relationships. We are true strategic partners. Our client relationships last many years. • The principled way in which we conduct our business. We’re the agency that doesn’t feel like an agency. No “change requests,” no surprise invoices, no one looking to “monetize” our client relationships – just a commitment to deliver results. Our values are our north star. They guide our decisions and our every action. We’re committed to being a partner who goes above and beyond to make sure our experience
