Job Summary
As an Account Manager you support the development of deep customer relationships, managing and growing your own defined portfolio of accounts. This role iscritical to maintaining strong customer relationships that grow TBTC. and Telstra’s revenue across our business customer portfolios. Your ability to listen to and deeply understand our customers, combined with your exceptional organisational skills will ensure you support our business customers to find the best ICT solutions to achieve their business goals. You will always put the customer first and support our pillars of Customer Obsession, Brilliant People and Partnerships, Responsible Growth and Returns and Execution Excellence.Job DescriptionWhat is the focus of the role?
Day to day, you will support the development of deep customer relationships, managing and growing your own defined portfolio of accounts. Your role will be critical in maintaining strong customer relationships that grow TBTC and Telstra’s revenue across our business customer portfolios.
About the team
Telstra Business Technology Centres (TBTCs) are designed to support small and medium businesses with tailored ICT solutions. As part of our fully branded Telstra channel, TBTCs offer expert advice and professional services that help businesses spend less time troubleshooting tech and more time growing.
About the role
We’re looking for a driven Senior Account Manager with a passion for assisting our customers achieve their business and financial goals. You’ll be the voice of Telstra, engaging with business customers to uncover needs, offer tailored solutions, and drive meaningful conversations.
This is a fast-paced, high-energy role where your ability to build long standing mutually beneficial relationships will be key to your success.
Work Location: Toowoomba (On-site)
Key Responsibilities
Achieve Revenue, Sales & Customer experience targets for your assigned portfolio of the TBTC “Hi-Value” customer segment
Proactively reach out to business customers to identify needs and offer tailored Telstra solutions
Use your natural curiosity and communication skills to create effortless and brilliant customer experiences
Apply your product knowledge to deliver commercially effective solutions that meet customer needs
Influence and negotiate with confidence to overcome objections and secure sales
Collaborate with internal teams to ensure seamless delivery of products and services
Build and manage relationships with key customers
Take ownership of customer issues and follow through to resolution
Contribute to an inclusive and culturally aware team environment
About You
You thrive in relationship management and love the buzz of hitting and exceeding targets
You’re confident and can build rapport quickly with a wide range of customers
You’re motivated by KPIs and know how to turn a “maybe” into a “yes”
You’re a fast learner who’s hungry to grow and take on new challenges
You’ve worked in as an Account Manager and have a proven track record in the management and retention of key customer relationships
Key Skills Required
Communication
Customer Engagement
Selling Products & Services
Growth Mindset
Resilience
Ready to connect with your next career move?
If this sounds like the perfect fit, we’d love to hear from you.
Apply now and attach your CV to take the first step toward joining a team that’s shaping the future of business tech.
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What We Do
We believe it’s people who give purpose to our technology. So we’re committed to staying close to our customers and providing them the best experience. And delivering the best tech. On the best network. Because our purpose is to build a connected future so everyone can thrive. We build technology and content solutions that are simple and easy to use, including Australia’s largest and fastest national mobile network. That’s why we strive to serve and know our customers better than anyone else – offering a choice of not just digital connection, but digital content as well. And that’s why we have an international presence spanning 15 countries, including China. In the 21st century, opportunity belongs to connected businesses, governments, communities and individuals. As Australia’s leading telecommunications and information services company, Telstra is proud to be helping our customers improve the ways in which they live and work through connection.
