Join a Challenger
At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.
We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.
What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.
If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.
We can’t wait to get to know you!
The Senior Account Manager, Special Loans and Restructuring, is responsible for managing commercial default files, certain commercial loans designated as “problem accounts”, which include but are not limited to conventional and construction facilities while adhering to underwriting standards and the Company’s policies and procedures (including AML requirements, as applicable). The incumbent is responsible for enforcing the conditions of the mortgage contract on facilities in default as directed by Management, while providing proactive and efficient resolutions/work out strategies to avoid legal action when feasible while minimizing losses to the Bank. The incumbent at times will act as the key primary contact for communicating and co-operating with both internal and external stakeholders (such as legal counsel, real estate agents, brokers, partners and other internal departments within the Bank) and representing the Bank in the professional community to ensure transactions are processed in a timely and efficient manner.
The Senior Account Manager, Special Loans and Restructuring will provide direct support to the Associate Director, Special Loans and Restructuring by performing a variety of functions associated with default management, including underwriting/credit analysis, portfolio management/monitoring, reporting, projects and initiatives and other administrative duties, which may include ad hoc requests by Senior Management.
In addition, the incumbent will assist with completing site inspections as required for portfolio management purposes and/or default loans.
The Core Responsibilities
The incumbent will manage and/or administer complex delinquent and problem commercial mortgages (generally loans exceeding $2.5MM) while minimizing losses to the Bank, process loans for legal action for non-payment (including past maturities, tax arrears, insurance cancellations, bankruptcies/liens, etc.) and conduct full financial review prior to recommending appropriate legal remedies to Senior Management, manage legal action loans and enforce on remedies/conditions as warranted, while ensuring compliance with established default/workout strategies are implemented in a timely and efficient manner. Liaising with key stakeholders, both internal and external, will be a key responsibility, and forms part of determining and negotiating successful workout strategies.
The incumbent is responsible for performing, reviewing and correlating all aspects of underwriting (including collateral analysis and valuation) for defaulted loans and problem accounts, while ensuring that each submission addresses heightened risk elements, as identified, including monitoring and ensuring risk ratings on default loans are updated timely and reported to the appropriate internal stakeholders.
The incumbent will work closely with the Mortgage Services team and provide assistance to manage, monitor and/or resolve commercial delinquencies and certain default loans deemed to be non-performing, while providing timely updates to Senior Management as warranted.
There may be circumstances where the incumbent will assist in providing direct oversight on properties that are held by the Bank for recovery purposes.
The incumbent will also be responsible to ensure timely preparation of various reports required by Senior Management, the Board of Directors and external regulators (such as quarterly Problem Loan reports, monthly classified and watchlist reports, monthly arrears monitoring reports, provisioning reports, loan monitoring reporting etc.) including ad hoc reporting or analysis as required by Management.
The incumbent will actively work with Senior Management to continuously strive for operational efficiency and implement improvement measures to ensure departmental requirements are met on a timely and effective manner. This may include participating and/or launching ad hoc projects, establishing new policies and procedures and/or other related initiatives to deliver superior service to all stakeholders.
Let's Talk About You
- Have a minimum of 5-7 years of commercial mortgage experience or related, with previous default experience preferred.
- Business degree or a related discipline, and/or a CPA or similar professional designation or equivalent work experience.
- Understanding of mortgage enforcement remedies and foreclosures across Canada.
- Effective analytical and problem-solving skills.
- Sound technical knowledge of secured lending and factors affecting the commercial mortgage market, with strong understanding of end-to-end processes.
- Established and meticulous time management and organizational skills.
- Sound multi-tasking skills with strong attention to detail when handling multiple competing priorities under tight timelines.
- Proven ability to thrive in a constant changing environment and ability to perform under a high intensity environment.
- Self-starter with the ability to work independently.
- Developed and effective negotiation and communication skills, both oral and written.
- Excellent presentation skills and ability to professionally communicate with Senior Management and other stakeholders (both internal and external).
- Proficient in MS Office.
- Possess a valid driver’s license. Ability to travel within the provinces, with some overnight travel required from time to time.
Equity, Diversity & Inclusion
EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger — and our people thrive — when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.
We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.
As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.
EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.
To learn more, visit eqb.investorroom.com and eqbank.ca.
Skills Required
- Minimum 5–7 years of commercial mortgage experience or related experience
- Previous default experience
- Business degree or related discipline, CPA or similar professional designation, or equivalent work experience
- Understanding of mortgage enforcement remedies and foreclosures across Canada
- Analytical and problem-solving skills
- Technical knowledge of secured lending and the commercial mortgage market
- Time management and organizational skills
- Multitasking ability and attention to detail under tight timelines
- Ability to work in a changing, high-intensity environment
- Ability to work independently as a self-starter
- Negotiation and oral and written communication skills
- Presentation skills and ability to communicate professionally with senior management and stakeholders
- Proficiency in Microsoft Office
- Valid driver's license
- Ability to travel within the provinces, including occasional overnight travel
- Successful completion of a criminal background check and credit check
What We Do
MakeBank on everyday banking: Earn high interest on every dollar Say no to fees No minimum balances Powered by Equitable Bank, a Schedule I Canadian Bank EQB Inc. (formerly Equitable Group Inc.) trades on the Toronto Stock Exchange (TSX: EQB and EQB.PR.C), directly serves over 607,000 Canadians through its wholly owned subsidiary Equitable Bank, Canada's Challenger Bank™, and serves over 200 Canadian credit unions that serve over 6 million of their members with products and services. Equitable Bank has grown to become Canada's 7th largest independent Schedule I bank with over a $119 billion in assets under management and assets under administration, and a clear mandate to drive real change in Canadian banking to enrich people's lives. At Equitable Bank, we are as invested in our employees as we are in our business. That’s why we are consistently recognized as one of Canada's Top Employers – a rating that comes from our 1,800 employees. Equitable Bank’s inclusive, welcoming, and pride-inducing workplace earned it the honour of being recognized as one of the top 50 organizations on the 2023 list of Canada’s Best Workplaces™. Founded over 50 years ago, Equitable Bank provides diversified personal and commercial banking, and through its EQ Bank platform (eqbank.ca), which has been named #1 Bank in Canada for three consecutive years on the Forbes World's Best Banks list for 2021, 2022, and 2023. Equitable Bank website: www.equitablebank.ca EQ Bank website: www.eqbank.ca Specialties Lending, Mortgages, Residential Lending, Commercial Lending, Reverse mortgages, Insurance lending, Equipment leasing , Credit Union, Trust, and Funds Management
