The Role
The Senior Account Manager will manage customer relationships, drive retention, develop account strategies, and oversee project management for clients in the Southeast market.
Summary Generated by Built In
At Daniels Health, we’re not just managing medical waste—we’re transforming healthcare safety.
Our mission is bold: to make healthcare safer for those who care for others. Through cutting-edge innovation, infection control expertise, and a fierce commitment to sustainability, we’re redefining what it means to protect frontline workers and the environment. If you're passionate about purpose-driven work and want to be part of a company that’s making a real impact in healthcare, you’ve just found your next home
Join Daniels Health as a Senior Account Manager in the Southeast market!
We're looking for a driven professional to take ownership of a key market and grow with us. In this role, you'll manage a portfolio of healthcare clients, deliver outstanding service, and lead impactful projects. You'll focus on client retention, account development, and uncovering new opportunities—all while building strong relationships and ensuring customer satisfaction.
Location and Work Arrangement: This role is remote with expectations to travel to customers in your territory, primarily in Florida and the Carolinas.
What you will do:
- Support the development and execution of customer account strategies that align with defined key business metrics, including client retention, revenue growth, cost savings and profitability
- Become a trusted advisor within your portfolio of customers by deeply understanding their business and aligning their needs to our solutions
- Develop a blueprint for key accounts that includes contract terms and expiration, services and products we provide, buying group, etc.
- Project Management and problem solving to drive outcomes inter-departmentally for the customer
- Ongoing in-service education with clinical staff on our products and services related to safety, sustainability, efficiency, compliance and education
- Be able to provide product expertise across our full service offering
- Assist with waste policy capture, design, review, annual assessment and policy adjustment aligned with strategic goals
- Serve as a customer advocate internally while effectively collaborating with internal, cross-functional teams including operations, sales, logistics and finance
- Conduct routine audits related to contractual KPIs in the areas of safety, sustainability, efficiency, compliance and education
- Ability to support new product installations or new program implementations at a customer site
- Support strategic customer meetings to communicate best practices, business results and successes
- Support the facilitation of quarterly business reviews, and conduct pre-work audits, data assessment and stakeholder feedback collation to be able to provide strategic recommendations and process improvements.
Candidate Profile
- 5+ years of industry experience
- Strong relationship building skills
- Hospital services or related service industry experience highly desirable
- Excellent verbal and written communication skills
- Strong presentation skills with value based selling confidence
- Outstanding computer-based skills; Salesforce.com, Microsoft Office, etc.
Ready to make an impact? Apply today!
Learn more about us and our mission!
Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.
Top Skills
MS Office
Salesforce
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The Company
What We Do
MAKING HEALTHCARE SAFER
The philosophy that guides Daniels - striving to make a safer environment for everyone involved in healthcare.
Daniels has operations in Australia, USA, Canada, New Zealand, UK, Europe and South Africa and is widely regarded as a leader of innovation in the medical waste space. Daniels' flagship product - the Sharpsmart collector, was launched in 1999 and is now used in thousands of healthcare facilities around the globe. It has been peer reviewed in numerous medical journals with findings that indisputably assert it as the safest sharps collector in the world.
Through education, innovation and service, we are committed to make the healthcare industry safer for the people who work in it and continually drive the development of ecologically sustainable solutions to reduce the environmental impact of medical waste.
