Senior Account Manager (Singapore)

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

What you’ll do: 

• Account Management (30%)

  • Focus on hitting key metrics in the short term (rate and inventory competitiveness / revenue growth)

  • Understand partner strategy and objectives to help partners see opportunities to increase revenue and shift share

  • Promote merchandising and advertising opportunities

  • Deliver Business Reviews to the leadership of the different accounts

• Relationship Management (30%)

  • Day-to-day internal and external relationship management

  • Establish relationships by visiting partners in the region and engaging in regular discussions and meetings

  • Develop positive relationships with major internal departments to promote HEP and find opportunities

• Contracting (20%)

  • Negotiate, understand and implement creative and sophisticated deals

  • Design deal models

  • Initiate annual contract renewals for accounts

  • Lead coordination of contracts between Market Management and partners

• Pillar and/or Project Roles (20%)

  • Lead or actively participate in pillar roles and/or strategic projects, working cross-functionally with internal stakeholders to drive value for the business

  • Play an active role in mentoring and developing employees, motivates, and guides individuals and teams in learning and improving efficiency

To be successful in this exciting role, you will need:

• Sales & Negotiation: Effectively works in a defined portfolio of accounts, identifying prospective partners, and negotiating optimally in a constructive, consultative, and collaborative manner.

• Passion for Results: Maintain high standards for the individual, team and organizational accomplishment. Tenaciously work to meet or exceed ambitious goals. Derive satisfaction from goal achievement and continuous improvement.

• Excellent interpersonal skills, with the ability to clearly and concisely present issues, ideas and recommendations in verbal, written and presentation formats across all levels of the organization.

Who you are:

• 8+ years of shown negotiation experience and/or account management working autonomously, ideally with extensive experience across the Asia Pacific region

• Excellent problem-solving and a positive can-do attitude

• Excellent analytical and critical thinking skills, and a driven curiosity to identify emerging business trends and ensuing needs

• Excellent customer service, relationship-building ethic, and social intelligence

• Comfortable dealing with uncertainty by crafting structure and prioritising optimally, and ability to lead sophisticated discussions and projects simultaneously

• Ability to communicate clearly and concisely, both orally and in writing, and experience presenting to different stakeholder groups including senior leaders

• Proficient interpersonal skills and an ability to prioritize based on the needs of the business, with a keen eye for detail

• Adept in public speaking from leading a small presentation or workshop to large scale industry events

• Related experience from Market Management, Connectivity, Media Solutions or consultancy is a plus

• High proficiency in MS Office tools (i.e. Word, Excel and PowerPoint)

• Knowledge of the hospitality industry is desirable

• Proficiency in English, additional Asian languages a big plus

• University Degree or equivalent work experience (Master’s degree a plus)

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.