About the team
The Pay Account Management team at Trustly is responsible for driving growth, retention, and strategic partnerships across the company’s Pay portfolio – covering every sector outside Gaming and Financial Services. The team manages a diverse portfolio of leading public sector organisations, retailers, travel companies, and billers, supporting them across Trustly’s full product suite – from A2A payments to data and onboarding solutions – to deliver seamless, high-performance experiences for their customers.
About the role
We are seeking a Senior Account Manager to join our Pay Account Management team. The role is focused primarily on the UK market, with responsibility for some pan-European accounts. This is a high-impact role responsible for managing and growing a portfolio of key strategic accounts.
You will act as a trusted partner to our clients, delivering best-in-class relationship management while identifying opportunities to expand revenue, increase product adoption, and deepen long-term partnerships.
This role requires a strong commercial mindset, excellent stakeholder management skills, and a deep understanding of payments, fintech, and the sectors served by Pay – including public sector, retail, travel and billers.
What you'll do
Own and develop senior-level relationships across a portfolio of key UK and pan-European Pay clients
Act as the primary point of contact, ensuring a consistently high standard of service and client satisfaction
Build trusted advisor relationships with key stakeholders
Identify and execute opportunities to grow revenue within existing accounts (upselling, cross-selling, new use cases)
Develop and deliver account plans aligned with client objectives and Trustly’s growth strategy
Negotiate commercial agreements and renewals to maximise long-term value
Drive adoption of Trustly products and features to increase client performance and ROI
Monitor account performance, providing insights and recommendations based on data and market trends
Collaborate with internal teams (Product, Sales, Operations, Compliance) to deliver solutions that meet client needs
Maintain a strong understanding of the UK and EU payments landscape across public sector, retail, travel and billers, including regulatory developments
Provide strategic input to clients on industry trends and innovation opportunities
Represent Trustly at industry events
Account Management & Relationship Leadership
Revenue Growth & Commercial Ownership
Client Success & Strategic Support
Market Expertise & Thought Leadership
Who you are
A strong track record in account management, client success, or another commercial role – the quality of your track record matters more than years served or the industry you built it in
Proven ability to manage and grow enterprise or strategic accounts
Strong commercial acumen, with real experience in revenue growth and contract negotiations
Excellent stakeholder management skills, with the ability to build trust and influence at senior levels
An understanding of payments, open banking, or A2A ecosystems is an advantage –as you’ll be given the support to learn our product
Experience in public sector, retail, travel, or billing is a bonus rather than a prerequisite
Familiarity with UK market dynamics and the regulatory environment is a plus
Genuinely curious and a fast learner – you’ll be expected to become fluent in a technical product, and you’re energised rather than daunted by that
Hard-working, ambitious, dedicated and willing to go the extra mile to successfully close a negotiation and maximise the value of the deal
Very good communicator and have the ability to explain complex topics in a clear and understandable way
Humble with a strong business acumen
Take great pride in your work and strive for excellence with drive
Ownership mentality and accountability
Consider yourself great with numbers, analytical and able to use logic and problem-solving skills to find the relevant solutions
We’re more interested in how you think and work than the specific industries you’ve worked in. Our product is technical and our markets are nuanced, but both can be learned by the right person. What we’re really looking for is commercial instinct, a talent for building relationships, and the drive to get on top of something complex quickly – whatever sector you’re coming from.
Experience & Skills
Domain Knowledge
Personal Attributes
Skills Required
- Strong track record in account management, client success, or a commercial role
- Proven ability to manage and grow enterprise or strategic accounts
- Experience driving revenue growth, upselling, cross-selling, and negotiating commercial agreements
- Excellent stakeholder management and ability to influence senior-level clients
- Analytical skills and comfort working with numbers to provide data-driven recommendations
- Very good communication skills and ability to explain complex topics clearly
- Curiosity and ability to learn technical products quickly
- Understanding of payments, open banking, or A2A ecosystems
- Experience in public sector, retail, travel, or billing
- Familiarity with UK market dynamics and regulatory environment
Trustly Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Trustly and has not been reviewed or approved by Trustly.
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Parental & Family Support — Gender‑neutral paid parental leave in North America is positioned as a strong part of the package. The offering is presented as a meaningful support for families.
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Leave & Time Off Breadth — Generous PTO is consistently highlighted across U.S. benefit descriptions. Time off availability is portrayed as a notable component of the total package.
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Equity Value & Accessibility — Equity and stock programs, including equity grants and in some cases an ESPP, are emphasized as part of total rewards. These elements are described as lifting overall compensation perceptions when base‑pay views vary.
Trustly Insights
What We Do
At Trustly, we envision a world in which online payments are fast, simple and secure for everyone — merchants, consumers and banks alike. One hundred years ago, cash was king. People got paid in cash, carried it in their wallets, and bought things with it at the local store. Payment was easy. Oh, how the times have changed. Today, our salaries are deposited straight into our bank accounts and we shop online, from merchants all around the world. So why is it so hard to pay straight from our bank accounts? For consumers, paying online should be as easy as sliding a bill across the counter. And accepting payments and issuing refunds should be the least of merchants’ worries. Credit cards, debit cards, e-wallets, invoices and cash-on-delivery are all middlemen levying fees, debt and interest for the simple task of moving money from one person to another. At Trustly, we work hard to make online payments easy.
Why Work With Us
At Trustly, we work hard to make online payments easy. We’re dynamic, not stuffy. We’ve got the drive and ambition of a startup and the experience and advantage of a scale-up, all wrapped up in one amazing team. The pace is fast, and change is frequent. We prioritize agility to adapt to whatever tomorrow brings.
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