Senior Account Manager - New York & Mid Atlantic

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New York, NY, USA
In-Office
Information Technology • Consulting
The Role

*Open to candidates in NY, NJ or Mid Atlantic region* 

Senior Account Managers are responsible for engaging customers and helping them get the value from their purchase as well as growth and expansion of their customers. This role will be the support to their customers and help them set up product processes, workflows and maintaining the customer relationship needs.


What You Will Do:

  • Expand Service Express’ footprint and uncover future potential by focusing on uncovering additional customer needs and educating clients on our service offerings.
  • Adhere and exhibit skills that embrace Service Express sales methodology by overcoming objections and pricing deals that are profitable to Service Express.
  • Set, hold, and execute meetings with existing customers to expand contacts and stakeholders with existing accounts.
  • Uncover customer needs and position Service Express offerings to solve challenges.
  • Develop and deliver customized proposals and Customer Business Reviews (CBRs) at regular intervals with key accounts.

What We Are Looking For From You:

  • Experience: 3 to 5 years of sales experience (preferred)
  • Software: Microsoft Office, CRM, Salesforce (preferred)
  • Confidence and experience in presenting proposals and closing deals
  • Ability to creatively sell solutions at CIO, VP and IS Director level
  • Ability to penetrate and sign large major clients with consultative selling
  • Great attitude and self-motivated work ethic
  • Drive for continuous growth

What You Can Expect From Us:

  • Workplace flexibility that empowers our employees
  • Average OTE around $180k with unlimited upside, where individuals can earn over $250k per year
  • Personal growth and advancement opportunities
  • Collaboration across teams 
  • Paid volunteer hours and birthday off
  • Several health insurance offerings that start on day one
  • Fitness reimbursement 
  • Company 401k match


Service Express is an equal opportunity employer. Authorization to work in the country you are applying to is a precondition of employment. Service Express does not sponsor applicants for work visas.

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Service Express Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Service Express and has not been reviewed or approved by Service Express.

  • Leave & Time Off Breadth Time off offerings include paid time off, paid holidays, and paid volunteer time, which can add meaningful non-cash value to the package. Paid volunteer hours and flexibility are repeatedly positioned as differentiators alongside standard PTO.
  • Strong & Reliable Incentives Variable compensation in sales is structured to provide significant upside through uncapped commission, allowing earnings to scale with performance. Weekend work also carries a defined hourly differential, providing a clearer reward for less desirable shifts.
  • Healthcare Strength Healthcare coverage is described as comprehensive, including medical, dental, and vision, with additional components like life insurance and HSA supplements. Gym reimbursement and lifestyle reimbursement further expand the health-and-wellbeing footprint beyond core insurance.

Service Express Insights

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The Company
HQ: Denver , Colorado
1,104 Employees
Year Founded: 1993

What We Do

Service Express is an industry-leading data center solutions provider specializing in multivendor maintenance, hybrid cloud and managed infrastructure services. Driven by nearly 1,000 team members worldwide, Service Express is committed to its people-powered culture and developing our people. Service Express has been recognized by Inc., Fortune, Forbes, Glassdoor, Best & Brightest and others. Visit serviceexpress.com and connect with us on Facebook and Instagram for more information

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