Senior Account Manager NDS Sales

Overall Purpose:

Manage relationships with Channel Partners and cross-functional stakeholders to drive Consumer Door-to-Door sales and sustainable revenue growth. Lead sales execution initiatives across project readiness, go-to-market planning, marketing support, sales quality assurance, and dealer compliance. Provide strategic sales advisement, coaching, and training to improve seller productivity, customer experience, and overall channel performance.

Key Roles and Responsibilities: Typical responsibilities include, but are not limited to:

• Sales Growth and Advisement: Analyze sales performance, customer experience, cancellations, churn, and other key metrics. Identify revenue opportunities and collaborate with Channel Partners to develop and execute improvement plans.

• Project Readiness: Coordinate the sales readiness of new initiatives, products, processes, and market launches. Ensure Channel Partners have the tools, training, communications, and operational support necessary for successful execution.

• Go-to-Market Execution: Support the development and implementation of go-to-market strategies that increase sales productivity, market penetration, and revenue. Align stakeholders on objectives, timelines, responsibilities, and success measures.

• Marketing Support: Partner with marketing and sales teams to support campaigns, promotions, sales materials, and local market initiatives. Evaluate campaign effectiveness and recommend adjustments to improve results.

• Sales Quality Assurance: Monitor sales activity and customer interactions to ensure adherence to sales standards, accurate product positioning, and a positive customer experience. Identify trends and implement corrective actions when needed.

• Dealer Compliance: Help ensure Channel Partners and dealer representatives comply with AT&T policies, procedures, brand standards, and applicable regulatory requirements. Partner with appropriate teams to address compliance gaps.

• Product Expertise: Maintain comprehensive knowledge of products, services, promotions, systems, and sales processes. Communicate value propositions effectively and strengthen sales techniques through ongoing Channel Partner training.

• Sales Coaching and Training: Oversee and support training, coaching, development, and performance management related to AT&T sales processes. Reinforce best practices that improve seller effectiveness and revenue performance.

• Seller Performance Review: Evaluate Channel Partner sales representatives and operating practices to confirm AT&T procedures are followed. Provide actionable feedback and monitor progress against improvement plans.

• Cross-Functional Collaboration: Work with sales, operations, marketing, training, compliance, and other stakeholders to resolve barriers, improve execution, and deliver business objectives.
   

Job Contribution:

A mid-level sales professional with comprehensive knowledge of sales principles, channel management, products, services, and operational execution. Manages mid-size to large, complex sales initiatives with moderate supervision and is accountable for assigned revenue, performance, or territory objectives. Uses advanced data analysis, creative problem-solving, and sound judgment to identify opportunities and address performance gaps. Leads presentations, influences internal and external stakeholders, manages multiple priorities, and mentors less-experienced peers. More senior positions at this level may carry higher sales targets, broader geographic or functional scope, and increased complexity.2

Supervisor: No

Education/Experience:

Bachelor’s degree (BS/BA) desired. Five or more years of sales, sales operations, channel management, or related experience preferred. Experience with project execution, go-to-market initiatives, performance analytics, training, quality assurance, or compliance is beneficial.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on data of hire, at least 23 days of vacation each year and 9 company designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

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