Responsibilities
- Responsibility for driving customer's success and contributing towards achieving the overall organizational targets and account-specific objectives from a growth and servicing perspective.
- Driving an innovative culture, ensuring ongoing improvisations of products, processes, and systems while gaining a deep understanding of customer needs as they relate to our products.
- Development of strategic and collaborative relationships with customers that lead to better perception of the account, which will increase our ability to grow our engagement for the long term.
- Partner closely with the sales and delivery teams to ensure smooth handoffs between teams.
- Monitor our service performance and manage all escalations from customers.
- Engage with leaders at prospective customers and existing customers to build and maintain relationships with key stakeholders.
- Manage and deliver effective reporting and data to cross-functional and leadership teams to accurately assess the health of our clients.
- Represent the voice of the customer to influence internal stakeholders, promoting a customer-centric mindset across the organization.
- Work with cross-functional leaders to ensure strategy and execution are aligned across the company.
Requirements
- 5+ years of experience in Business Development, Account Management, or Customer success with an emphasis on cross-sell and upsell sales motions.
- An understanding of financial, banking, payments, and/or financial services industries.
- Familiarity with CRM (salesforce) or sales enablement tools is preferred
- Comfort and experience in working in a dynamic environment with ambiguous structure and processes.
- Ability to thrive in a fast paced, constantly evolving business environment with an engaged and upbeat nature.
- As an Account Manager for Mandarin speaking clients, proficiency in Mandarin is essential.
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What We Do
Nium is an advanced payments platform redefining the way consumers and businesses send, spend, and receive funds across borders. Nium’s goal is to make the movement of money seamless through being a universal plug for financial services. The company uses agile, elegant, and modular solutions for complex business problems. Be it an Individual, new-age digital bank, or a traditional industry behemoth, Nium prides itself on creating financial infrastructure for every level of sophistication.
Nium’s key solutions:
• Pay-ins
• Pay-outs
• Card issuance
• Banking-as-a-service
• Crypto-as-a-service
We are a global leader in B2B modern money movement
• Launched the world’s first global platform for crypto-as-a-service
• $280M Funding
• Series D
• $2B Valuation
o 130+M End customers
o 190+ Payout markets
o 100+ Supported currencies
• Named on CB Insight’s Fintech 250 List
• Financial Times’ List of Asia-Pacific High-Growth Companies 2021
• Fintech Employer of the Year’ at the 2021 Singapore Fintech Festival
• Best B2B Payment Platform’ at the 2021 Future Digital Awards
Why Work With Us
We, at Nium, are on a mission to transform modern money movement. We are driven by our co-created values of "seek the simple", "make it better" and "win it together".
These aren't just buzzwords; they're how we do business every day and owned by each and every employee at Nium. We create new rules and new possibilities for a world of open money.
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