Senior Account Manager - Life Sciences

Newfront (a WTW company) embraces a flexible work environment and supports employees working remotely, hybrid, or in-office.

SUMMARY: Responsible for expertly managing the internal service process and relationships for assigned property and casualty clients in our Life Science & Digital Healthcare Practice.

FROM THE TEAM: The Life Science & Digital Healthcare Practice at Newfront is unwavering in our pursuit of excellence, delivering world-class service and tailored solutions to our distinguished clients. United by a strong sense of collaboration, we foster a culture where the belief that “Teamwork makes the dream work” is central to our daily mission. Our clients are dedicated to advancing the greater good, and by joining our team, you will play a vital role in supporting these transformative endeavors. We are seeking exceptional, strategic, and self-driven professionals who bring both rigor and a sense of fun to their work. If you are ready to elevate your career while making an impact on a global scale, we invite you to join our dynamic team.

Reporting directly to the Director of the Life Science and Digital Health practice, this position is a salaried, exempt and full-time role. May require seasonal or intermittent traveling to visit clients, prospects and insurers. This is a US-remote or hybrid role with the opportunity to work from any of Newfront’s office locations. Will be considered hybrid if living within 25 miles of a Newfront office location.

What You’ll Be Responsible For:

• Manage client relationships and develop team service strategy, plan and processes to meet client needs. Provide client advocacy as primary point of contact.

• Independently prepare for, plan and conduct client meetings.

• Manage preparation of new business RFP’s; market new and renewal accounts; develop and manage service calendars and prepare presentations for new clients.

• Provide strategic management new and renewal business risk identification and program design (including contract and claims history review.)

• Participate in prospecting activities to both identify and close new business.

• Partner with production teams to establish and maintain aligned service offerings and delivery of client needs.

• Participate in carrier activities.

• Perform as team or subject matter expert and advanced resource. Keep abreast of industry trends, changing markets, reviewing and mastering new or evolving specializations, policies or products.

• Perform thorough contract reviews for clients.

• Perform database file management and input information. Accurately manage and maintain documents in agency management systems.

• May manage and/or train the next level down (i.e. AE may manage and train AMs or ACs.; AM may manage and train ACs)

• Other tasks, duties or special projects as assigned.

• Requires seasonal or intermittent travelling to visit clients and prospects.

Qualifications:

• Minimum of 5+ years of Property and Casualty insurance experience is required.

• In-Depth Knowledge of Life Science, Biotechnology, Digital Healthcare and/or Telemedicine industry verticals highly preferred.

• Exceptional communicator with advanced skills in written, verbal, and presentation formats, including public speaking.

• Proven excellence in customer service, exhibiting the highest standards of professionalism, diplomacy, and tact.

• Strategic relationship builder, trusted to foster and maintain strong partnerships with stakeholders at all levels.

• Advanced proficiency in Microsoft Office and a demonstrated ability to quickly master and leverage new technologies.

• Highly resourceful and proactive, with a strong track record of initiative, creative problem-solving, and driving process improvements.

• Effective team leader with a history of successfully training, delegating, and delivering constructive feedback to enhance team performance.

• Agile and adaptable, consistently responding to dynamic environments while proactively addressing issues and client needs.

• Outstanding organizational and time management capabilities — skilled at prioritizing tasks, managing multiple projects, and consistently meeting deadlines in fast-paced settings.

• Visionary project planner, recognized for expertise in strategic planning and continuous process optimization.

Preferred Knowledge, Skills and Abilities:

• Advanced knowledge of Microsoft Office and its complex features.

• Thrives working with others in a fast paced environment.

• Excellent management skills. Ability to train, delegate, provide oversight and give feedback.

Required Certificates, Licenses, Registration:

• Resident Property and Casualty Insurance License is required.

The pay range for this position in California, Washington, Colorado, and New York at the commencement of employment is expected to be between $77,100 - $120,500. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, the employee will be in an “at-will position,” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

At Newfront, we are committed to hiring diverse talent and supporting an inclusive workplace environment. If you are excited about a role at Newfront but feel you’re missing a few of the qualifications, we still encourage you to apply and tell us about yourself. You may just be the next Newfront team member that we are looking for! 

Newfront is proud to be an equal opportunity workplace. Diversity is in our DNA and we believe that creating an inclusive workplace elevates the value we are able to bring to our customers and employees alike. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.

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