The Role
Manage and grow relationships with international merchants and partners, increasing transaction volume, retention, satisfaction, and upselling opportunities. Negotiate commercial terms and merchant discount rates, coordinate onboarding and integrations with internal teams, resolve merchant issues, monitor portfolio performance, and identify growth opportunities. The role focuses on regional accounts across global markets and requires payments, fintech, remittance, and account management expertise.
Summary Generated by Built In
Join the Pioneer Crypto Brand in the Philippines!
Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.
Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.
We are seeking a dynamic and results-driven Senior Account Manager to join our International Remittance team. The successful candidate will be responsible for managing and growing relationships with merchants and partners across industries. This role requires strong business development skills, account management expertise, and a deep understanding of the payments and fintech ecosystem.
What you'll do
- Build and maintain strong relationships with existing merchants to drive transaction volume, retention, and overall satisfaction.
- Negotiate merchant discount rates (MDRs), commercial terms, and service agreements.
- Collaborate with internal teams (Product, Technology, Operations) to ensure smooth onboarding and integration.
- Act as the main point of contact for merchant queries, support requests, and escalations.
- Monitor account and portfolio performance, track transaction volumes, and identify opportunities for growth and upselling.
- Stay informed on industry trends, competitor offerings, and customer needs within the payments and fintech space.
- Has experience in handling regional accounts such as North America, Latin America, EMEA, and Asia-Pacific.
What you'll need
- Bachelor’s degree in Business, Finance, Marketing, or related field.
- Proven experience in sales, business development, or account management within fintech, payments, or financial services.
- With 3–5 years of experience in key account management, or business development, preferably in fintech, banking, payments, or e-commerce.
- Strong negotiation, communication, and relationship management skills.
- Ability to analyze data and identify actionable insights for account growth.
- Self-motivated, target-driven, and able to work in a fast-paced environment.
- Familiarity with remittance, payment gateways, or digital wallets is an advantage.
- Familiarity with Web3 ecosystems, crypto products, or blockchain technologies is a strong advantage.
- Ability to speak and understand Mandarin Chinese is a plus.
Join the Coins Team Now!
Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.
Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.
A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.
Skills Required
- Bachelor’s degree in Business, Finance, Marketing, or a related field
- Experience in sales, business development, or account management within fintech, payments, or financial services
- 3–5 years of experience in key account management or business development
- Strong negotiation, communication, and relationship management skills
- Ability to analyze data and identify actionable account-growth insights
- Ability to work independently in a fast-paced, target-driven environment
- Familiarity with remittance, payment gateways, or digital wallets
- Familiarity with Web3 ecosystems, cryptocurrency products, or blockchain technologies
- Ability to speak and understand Mandarin Chinese
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The Company
What We Do
Coins.ph is on a mission to create an open financial system by providing everyone easy access to Web3 and digital assets. Launched in 2014, Coins.ph is the most established crypto brand in the Philippines and has gained the trust of more than 16 million users. Through the easy-to-use mobile app, users can buy and sell a variety of cryptocurrencies and access a wide range of financial services. We're a fast-growing startup looking for passionate, motivated, and exceptional people to join us in doing work that matters. Visit http://coins.ph/careers to learn more
