Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.
Simply put, we connect people with moments that matter.
Overview
We are seeking a Senior Account Manager to join our global Hospitality Solutions team, where innovation knows no borders. This team leads with impact—empowering hotel partners through Sabre’s SynXis® platform to drive revenue, improve efficiency and enhance guest experiences across every touchpoint. With an inclusive culture that embraces a flexible work environment, we foster a spirit of collaboration fueled by boldness, curiosity and commitment that empowers us all to win together.
As a Senior Account Manager based in Japan, you will drive commercial outcomes and cultivate strategic client relationships across a portfolio of hotel accounts. You will act as a trusted advisor to optimize CRS adoption, identify growth opportunities and support renewals and solution expansion. This role requires strong hospitality expertise, commercial acumen, fluency in English and Japanese and the ability to influence stakeholders to achieve long-term value.
Responsibilities
Manage a portfolio of hotel clients in Japan, providing consultative guidance and ensuring CRS adoption drives performance goals.
Identify upsell and cross-sell opportunities to grow account value and support solution expansion.
Lead commercial engagements including business reviews, negotiations and renewals.
Collaborate with cross-functional teams including product, marketing and support to align solutions with client needs.
Monitor industry trends and client feedback to inform strategic account planning.
Preferred qualifications and education
Minimum 5 years of experience in account management or sales in travel tech or hospitality software.
Proven ability to influence client outcomes and manage commercial initiatives end-to-end.
Strong understanding of hotel operations, CRS platforms and solution selling.
Fluency in both English and Japanese is required; Korean language skills are a plus.
Bachelor’s degree in business, hospitality or a related field.
Benefits
Benefits are not one-size fits all, which is why we go beyond the traditional medical and financial benefits to offer perks that promote total well-being. We offer a comprehensive package designed to help you shift into your best self:
Competitive pay and performance-based bonuses
Flexible work options
Comprehensive healthcare coverage
Generous PTO and holidays
Strong retirement planning support
Family-friendly benefits
Professional development opportunities
概要
私たちは、グローバルなホスピタリティソリューションチームに加わるシニアアカウントマネージャーを募集しています。このチームは、国境を越えたイノベーションを推進し、SabreのSynXis®プラットフォームを通じて、ホテルパートナーの収益向上、業務効率化、ゲスト体験の向上を支援しています。柔軟な働き方を受け入れるインクルーシブな文化の中で、私たちは、大胆さ、好奇心、そしてコミットメントに支えられた協働の精神を育み、共に勝つ力を高めています。
このポジションは日本に拠点を置き、ホテルアカウントのポートフォリオ全体にわたり戦略的な顧客関係を構築・維持しながら、収益向上とソリューションの最適化を推進する役割を担います。CRSの活用を最適化し、更新契約や拡張提案をサポートすることで、クライアントへの価値提供を最大化します。ホスピタリティ業界における専門知識と商業的視点に加え、日本語と英語での高度なコミュニケーションスキルが求められます。韓国語ができる方は尚歓迎です。
職務内容
日本国内のホテルクライアントを担当し、CRS活用の最適化を通じて目標達成を支援します。
アップセルおよびクロスセルの機会を特定し、アカウント価値の拡大を図ります。
ビジネスレビュー、契約交渉、更新対応など、商談全体をリードします。
製品、マーケティング、サポートなどの各部門と連携し、顧客ニーズに沿った提案を行います。
業界動向や顧客フィードバックを分析し、戦略的アカウントプランを策定します。
応募資格・学歴要件
トラベルテックまたはホスピタリティソフトウェア業界におけるアカウントマネジメントまたは営業の経験が5年以上ある方。
顧客の成果に影響を与え、商業的取り組みを一貫して管理した実績がある方。
ホテル運営、CRSプラットフォーム、ソリューション営業に関する深い理解がある方。
日本語と英語の両方において優れたコミュニケーションスキルを有する方（必須）。韓国語スキルがあれば尚可。
ビジネス、ホスピタリティ、または関連分野の学士号を有する方 。
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.
Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.
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What We Do
We are a software and technology company that powers the global travel industry. With decades of revolutionary firsts, our team of experts drive innovation and ingenuity in the industry. Today, we are creating a new marketplace for personalized travel. We partner with airlines, hoteliers, agencies and other travel partners to retail, distribute and fulfill travel. We are committed to helping customers operate more efficiently, drive revenue and offer personalized traveler experiences with next-generation technology solutions. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Sabre's technology powers the nearly US$8 trillion travel industry. Our technology and data-driven solutions help our airline, hotel, travel agency and corporate customers grow their businesses and transform the traveler experience. The scale, breadth and depth of our technology is unmatched and sustains a complex industry. We provide an open and stable platform to deliver flexible, reliable and scalable solutions. Over the years, we have shaped and modernized the travel industry. We pioneered online travel agencies, corporate booking tools, revenue management, and web and mobile itinerary tools, to name a few. Our travel marketplace transacts more than US$120 billion of travel spend per year. And we are the world’s largest provider of airline and hotel technology. We have been named to the InformationWeek 500 list of the most innovative technology companies for 11 consecutive years. And InformationWeek named Sabre seventh on its list of the “Greatest Software Ever Written.”
