The Role
The Senior Account Manager manages customer relationships at an Enterprise level, develops strategic plans, achieves sales targets, and collaborates with various teams to enhance customer satisfaction.
Summary Generated by Built In
SafetyCulture is a customer and product-led SaaS company with an ambitious mission: empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. Our HQ is in Sydney, and alongside our Manchester office located in the heart of the city centre, we also have a presence in Kansas City, Amsterdam, Manila, and Townsville.
With our in-house product and engineering teams, we're continuously expanding our technology platform with products that give front line workers a voice, and leaders the visibility to make smart decisions in driving safety, quality, and continuous improvement. Our teams hold the customer at the heart of everything we do. Before we come to a solution, we ask: "How is this helping the customer?"
An exciting opportunity has arisen for a customer-centric and ambitious, Senior Account Manager within our Enterprise team to join our EMEA Sales function. Our Senior Account Managers play an instrumental role in developing and managing customer relationships at an Enterprise level through effective business partnership and solving customer problems. Your collaborative, personable and driven approach, coupled with your strategic value-driven thinking, will seal your success in driving growth and product adoption.
What do Senior Account Managers at SafetyCulture do?
- Develop strategic business plans to drive and deliver commercial business outcomes
- Create and implement a strong sales plan for your territory
- Maintain and grow your existing portfolio of customers to deliver long term value
- Perform in-person and online demos, sharing the value of our products to prospective customers, tailored to their needs
- Manage the full sales process to close in order to achieve quarterly targets
- Partnering closely with our Customer Success teams to ensure customers have a smooth onboarding and supporting the development of long-term, successful customer relationships
- Be the voice of the customer to our cross-functional partners, including our world-class product team
- Maintain data integrity through Salesforce and report on all sales activities
- Deeply understand market trends and proactively engage with customers in a meaningful way based on the insights captured
- Attend roadshows and customer summits
About you
- Senior professional B2B enterprise selling experience with a proven track record in managing a sales pipeline and achieving targets
- Fluency in German at a professional level is required, along with a deep understanding of business practices in German-speaking countries (DACH), including cultural nuances, procurement dynamics, and enterprise decision-making frameworks.
- Consultative and customer-centric approach with demonstrated ability to build trust, establish rapport and uncover customer pain points
- Motivated to identify new customer opportunities in conjunction with driving expansion opportunities with existing customers
- Comfortable working in an agile, fast-moving organisation
- Proven experience in managing opportunities with cross-functional teams including customer success and partnerships.
- Ability to demonstrate SafetyCulture values (Think Customer, Open Honest Always, Better as a Team, Be Bold Bring Action)
What success looks like in this role
- Achieved 100%+ of quarterly and annual sales quotas, demonstrating consistent performance and contribution to overall team targets.
- Successfully landed and expanded significant enterprise accounts within your assigned territory, showcasing effective pipeline management and deal execution.
- Establish yourself as a trusted advisor to key customer stakeholders, reflected in strong customer relationships and positive feedback.
- Provided actionable customer insights to internal product and leadership teams, directly influencing product development and market strategy.
- Actively contributed to the team's success through mentorship, knowledge sharing, and embodying SafetyCulture's collaborative values.
At SafetyCulture, we care about people and growing the team, through:
- Equity with high growth potential, and a competitive salary,
- Flexible working arrangements,
- Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns;
- We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.
- In-house Culinary Crew serving up daily breakfast, lunch and snacks
- Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
- Quarterly celebrations and team events, including the annual Shiplt global offsite
- Table tennis, board games, gym sessions, book club, and pet-friendly offices.
You’ll also receive other perks such as:
We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK.
Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you
You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn.
To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
Top Skills
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The Company
What We Do
SafetyCulture is a global technology company that puts the power of continuous improvement into everyone's hands. Our operations platform unlocks the power of observation at scale, giving leaders visibility and workers a voice in driving quality, efficiency, and safety improvements.
More than 60,000 customers use our operations platform to perform checks, train staff, report issues, and automate tasks. In doing so, we drive processes that help businesses get better every day.
Recent analysis by Forrester found that our flagship products provide a 214% return on investment for customers, and USD $3.6M in cost savings from operational improvements.
From top Australian ASX-listed grocer and retailer Coles and American aviation giant JetBlue, to Europe’s largest hospitality multi-national Accor, our operations platform is helping teams in every industry.
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