Senior Account Manager - FTC

Coley Porter Bell is looking for a Senior Account Manager- FTC to join our London studio. Could this be you?

We’re Coley Porter Bell, a global branding agency based in London and New York, and we’ve been helping world famous brands discover their Unordinary Idea for almost 50 years. Whether its multi-national businesses or local heroes, we harness the power of Unordinary Ideas to accelerate growth for ambitious brands. 

We’ve transformed hundreds of famous brands throughout our history including Boots, Lego, Martin Guitar, AWSOM, Mr Kipling, Post Office, BAE, Amex, Coutts, Nationwide (US), Jammie Dodgers and Maryland Cookies, Merck, Tesco, Oxo, British Gas, Shell, Lonza, Laurent Perrier, Aldo, Post Office, F1 many more. 

We’re a friendly, down-to-earth team, backed by a global network. 

A big agency engine with a smaller agency experience: We offer strategic rigour, global talent and cutting-edge technology. You’ll access a senior yet nimble team for a highly personalised, collaborative experience. 

Fiercely collaborative yet joyously independent thinkers: We deliver creative strategy and strategic creative. We recruit free thinkers and individual experts to foster a culture where your Unordinary Idea can grow.  

A blend of human craft and tech-fuelled creativity: We combine brilliant craftspeople with a real understanding of today’s technology. We’ll deliver your brand in an immersive and engaging way.  

We are part of WPP.

What you’ll do 

Client partnership:  

• Cultivate and nurture long-term client relationships built on trust, transparency, and proactive communication. 

• Serve as the primary point of contact for clients, ensuring their needs are met and expectations exceeded. 

• Develop a deep understanding of clients' businesses, competitive landscapes, and strategic objectives to provide tailored brand solutions. 

• Proactively identify opportunities to enhance client relationships and expand the scope of services. 

• Conduct regular client meetings to review progress, discuss challenges, and ensure alignment on project goals. 

• Facilitate seamless communication between clients and internal teams. 

Project Management:  

•  Lead and manage projects from inception to completion, ensuring they are delivered on time, within budget, and to the highest quality standards. 

• Collaborate effectively with cross-functional teams (strategy, creative, production) to ensure seamless project execution. 

• Develop detailed project plans, timelines, and budgets. 

• Proactively manage risks and identify solutions to potential challenges. 

• Monitor project progress and provide regular updates to clients and internal stakeholders. 

Team administration:  

• Contribute to a positive, collaborative, and supportive team environment. 

• Participate in internal meetings and contribute to agency initiatives. 

• Manage and mentor junior team members (where applicable). 

• Proactively identify and implement process improvements to enhance team efficiency. 

Training and development:  

• Demonstrate a commitment to continuous learning and professional development. 

• Actively participate in training programs and seek opportunities to expand skillset. 

• Stay abreast of industry trends and best practices. 

What you’ll need 

• Proven experience in account management within a brand consultancy or related field. 

• Proven ability to build and maintain strong client relationships. 

• Excellent project management skills, with a demonstrated ability to manage multiple projects simultaneously and prioritise effectively  

• Exceptional communication, interpersonal, and presentation skills. 

• Strong analytical and problem-solving abilities. 

• A passion for branding and a deep understanding of brand strategy. 

• Proficiency in Microsoft Office Suite and relevant project management software. 

• Comfortable working in a fast-paced, dynamic environment. 

• Experience on FMCG and / or retail accounts desirable  

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Coley Porter Bell, a WPP company, is an equal opportunity employer. We consider all applicants without discrimination or regard to particular characteristics, committed to a culture of respect where everyone belongs and can progress in their careers. 

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