The Senior Account Manager is responsible for managing a portfolio of enterprise clients, helping them navigate a range of technologies, including cloud services, cybersecurity, data and digital solutions. The role will foster long-term relationships, ensuring customer satisfaction, and driving revenue growth through both account management and consultative business development.
Responsibilities:
Account Management
- Serve as the primary point of contact for enterprise accounts, building deep relationships and understanding their strategic goals in areas such as cloud, cybersecurity, data, and digital solutions.
- Coordinate with internal teams to ensure smooth delivery of services.
- Conduct regular business reviews with clients, evaluating their technology usage, identifying new needs, and recommending solutions for growth and efficiency.
- Proactively manage contract renewals, ensuring clients continue to derive value from our solutions, leading to high retention rates.
- Identify and pursue opportunities to expand client utilization of various solutions.
ICT & Digital Solutions Expertise
- Act as a trusted advisor, guiding clients through their broader ICT needs.
- Work with clients to tailor digital solutions to their specific business needs ensuring alignment with their strategic objectives.
- Collaborate with internal teams specializing in different ICT fields to provide seamless, integrated solutions to clients.
Business Development
- Identify and pursue new business opportunities within existing accounts, introducing new solutions that align with clients’ evolving business challenges.
- Develop strategies to expand the portfolio by identifying new opportunities in the ICT and digital solutions space.
- Attend industry events and conferences to build relationships, generate leads, and position the company as a leader in the ICT and digital solutions market.
- Create and present proposals that align with client goals, emphasizing a value-based approach to solution delivery.
Collaboration & Communication
- Partner with product, technical, and service delivery teams to ensure clients receive comprehensive ICT and digital solutions.
- Engage with a range of client stakeholders, from C-level executives to IT and operational teams, ensuring that the solutions meet both technical and business needs.
- Manage and resolve any client issues, ensuring high levels of customer satisfaction and seamless service delivery.
Our Culture & Code of Conduct:
At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our Code of Conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.
Requirements
- 8+ years of account management experience in ICT, cloud services, or technology-related industries.
- Solid understanding of a broad range of ICT and digital solutions, including cloud, cybersecurity, data management, and digital transformation.
- Proven experience managing large, complex accounts, with a focus on upselling, cross-selling, and driving revenue growth.
- Ability to understand a client’s business challenges and recommend ICT and digital solutions that provide strategic value.
- Ability to communicate technical concepts across various ICT areas, bridging the gap between business and technical teams.
- Strong presentation, negotiation, and relationship management skills, with the ability to engage both technical and non-technical stakeholders.
- Self-motivated, with a proactive approach to managing accounts and driving business development.
- Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.
- Familiarity with CRM tools (e.g., Salesforce).
Skills Required
- 8+ years of account management experience in ICT, cloud services, or technology-related industries
- Broad understanding of ICT and digital solutions, including cloud, cybersecurity, data management, and digital transformation
- Experience managing large, complex accounts with upselling, cross-selling, and revenue growth responsibilities
- Ability to understand client business challenges and recommend strategically valuable ICT and digital solutions
- Ability to communicate technical concepts across ICT areas and bridge business and technical teams
- Strong presentation, negotiation, and relationship management skills
- Self-motivated and proactive approach to account management and business development
- Bachelor's degree in Computer Science, Information Technology, Business, or a related field
- Familiarity with CRM tools such as Salesforce
What We Do
ZainTECH is a regional integrated digital solutions provider, unifying Zain Group’s ICT assets to offer a unique value proposition of comprehensive digital solutions and services under one roof. The company is positioned to drive the transformation of enterprise and government customers in the MENA region by providing a center of excellence and managed solutions across the ICT stack, including cloud, cybersecurity, modern infrastructure, big data, IoT, AI, smart cities, drones and robotics, and emerging technologies. ZainTECH leverages Zain’s global reach, unique regional footprint, and infrastructure across its operations in Kuwait, Saudi Arabia, Bahrain, Jordan, Iraq, and the United Arab Emirates, as well as in other key markets in the Middle East. ZainTECH forms a key pillar in the evolution of Zain’s core telecom business to maximize value and build on the company’s many strengths to selectively create and invest in growth verticals beyond standard mobile services. This ultimately supports Zain’s vision of becoming a leading ICT and digital lifestyle provider.
