Senior Account Manager - Central

*Open to candidates located in Grand Rapids, MI or Dallas/Houston, TX* 

Are you a relationship builder who thrives on expanding customer partnerships and uncovering new opportunities? Do you combine strategic thinking with humility, curiosity, and the ability to collaborate across teams? If so, we want to meet you.

We’re growing fast and looking for a Senior Account Manager to deepen relationships with existing customers and drive growth through consultative expansion. You’ll be part of a collaborative, performance-driven team that’s transforming how organizations manage their data center infrastructure through third-party maintenance (TPM) solutions.

What You Will Do:

• Expand Service Express’ footprint by uncovering additional customer needs and educating clients on our service offerings.
• Prospect within existing accounts to uncover new stakeholders, departments, and business units that can benefit from our solutions.
• Execute meetings with existing customers to grow stakeholder engagement and identify new opportunities.
• Follow a proven consultative sales methodology to overcome objections and structure profitable deals.
• Develop and deliver customized proposals and Customer Business Reviews (CBRs) at regular intervals.
• Maintain strong customer relationships by supporting product workflows and process setup.

What We Are Looking For From You:

• A proven complex seller with 4+ years in a full-cycle, customer-facing B2B sales role.
• Proven ability to prospect within existing accounts and uncover new stakeholders and business units.
• Experience expanding account footprints through strategic engagement and needs-based selling.
• Confidence in presenting proposals and closing deals with senior-level decision-makers.
• Resourceful, accountable, and coachable — with a growth mindset and a passion for continuous improvement.
• Excellent verbal communication, discovery, and active listening skills.
• Experience with tools like Salesforce, Microsoft Office, and prospecting platforms.
• Approximately 25% travel, primarily for in-person customer meetings, team collaboration, and occasional company events.

What You Can Expect From Us:

We’ve built a culture that supports your personal, professional, and financial goals — while giving you the tools and trust to succeed:

• OTE around $180K with uncapped commission and top earners making $250K+
• Dedicated SDR support to help set meetings and build your pipeline
• Full technical support team to assist with customer questions and discovery
• Modern tech stack to help you target and close effectively
• Cross-functional collaboration between sales, technical, and leadership teams
• Day-one benefits: Medical, dental, vision, and multiple health plans
• Parental leave for birthing and non-birthing parents
• Workplace flexibility 
• Fitness reimbursement and wellness support
• Competitive salary, 401(k) match, and performance incentives