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The audio revolution is here – and iHeart is leading it! iHeartMedia, the number one audio company in America, reaches 90% of Americans every month -- a monthly audience that’s twice the size of any other audio company – almost three times the size of the largest TV network – and almost 4 times the size of the largest ad-supported music streaming service. In fact, we have:
More #1 rated markets than the next two largest radio companies combined;
We’re the largest podcast publisher, with more monthly downloads than the second- and third-largest podcast publishers combined. Podcasting, the fastest-growing new media, today has more monthly users than streaming music services or Netflix;
iHeart is the home of many of the country’s most popular and trusted on-air personalities and podcast influencers, who build important connections with hundreds of communities across America;
We create and produce some of the most popular and well-known branded live music events in America, including the iHeartRadio Music Festival, the iHeartRadio Music Awards, the iHeartCountry Festival, iHeartRadio Fiesta Latina and the iHeartRadio Jingle Ball Tour;
iHeartRadio is the #1 streaming radio digital service in America;
Our social media footprint is 7 times larger than the next largest audio service; and
We have the only complete audio ad technology stack in the industry for all forms of audio, from on demand to broadcast radio, digital streaming radio and podcasting, which bring data, targeting and attribution to all forms of audio at an unparalleled scale. As a result, we’re able to combine our strong leadership position in audience reach, usage and ad tech with powerful tools and insights for our sales organizations to help them build success for their clients at a more efficient cost than any other option.
Because we reach almost every community in America, we’re committed to providing a range of programming that reflects the diversity of the many communities we serve – and our company reflects that same kind of diversity. Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone.
Only one company in America has the #1 position in everything audio: iHeartMedia!
If you’re excited about this role but don’t feel your experience aligns perfectly with the job description, we encourage you to apply anyway. At iHeartMedia we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do!
What We Need:
iHeartMedia is looking for a Senior Client Success Manager to join the Ruby (branded content) team; this person will bring a positive attitude and a curiosity to learn.The ideal candidate will be responsible for establishing and maintaining the standard of excellence for client relationships. The position will be responsible for managing all aspects of communication, in addition to campaign set up, delivery and performance. This person will thrive in a fluid and flexible environment, is intellectually curious, and has a strong acumen for problem solving. They will be working closely with many roles within the podcast team, reporting directly to the Senior Director, Client Success.
What You'll Do:
Serve as the lead point of contact for all key stakeholders
Build and maintain excellent client & partner relationships
Work cross-functionally with clients and sales, creative custom podcast production team, sales research, and technical teams
Lead conversations with the client around creative timelines, asset delivery, and third-party tracking to ensure campaigns launch in a timely manner
Work with internal AdOps and client as needed to troubleshoot any ad creative issues that impact tracking, implementation, or reporting
Partner with our production team and audience development lead to communicate podcast production updates and marketing initiatives to clients
Monitor and analyze campaign delivery and performance emphasizing big wins and recommending any optimization opportunities
Address client questions and feedback in a timely and accurate manner
Build formal presentations that highlight podcast and media performance in addition to audience insights, campaign learnings, and recommendations for future campaigns
What You'll Need:
Bachelor's Degree in Marketing, Advertising, Communications or relevant, equivalent experience
5+ year experience of experience in account management, preferably within ad operations environment
Extremely proactive and highly organized, with the ability to manage and prioritize multiple tasks and campaigns in a timely manner
Excellent client service and verbal and written communication skills; results driven with strong analytical skills
Understanding of marketing, AdTech, and the technical systems and relationships used by publishers, agencies, and advertisers to deliver podcast ads
What You'll Bring:
Respect for others and a strong belief that others should do this in return
Full proficiency and understanding of job function
Ability to work independently with minimal guidance
In-depth knowledge of key business drivers and how this impacts your team
Experience in team and project management for mid-sized projects
Ability to recognize and mitigate risk
Confidence to solve complex problems using multiple sources of information
Growth mindset and desire for continued knowledge sharing and learning
Understanding of impact of your own decisions
Ability to identify new opportunities for continued improvement across business
Comfort acting as a trusted advisor for colleagues with less experience
Ability to manage complex and confidential information and to influence others to build consensus across all levels
Compensation:
Salary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data.
$108,000 - $135,000
Location:
New York, NY: 125 West 55th Street, 10019
Position Type:
Regular
Time Type:
Full time
Pay Type:
Salaried
Benefits:
iHeartMedia’s benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following:
Employer sponsored medical, dental and vision with a variety of coverage options
Company provided and supplemental life insurance
Paid vacation and sick time
Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing
A Spirit day to encourage and allow our employees to more easily volunteer in their community
A 401K plan
Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!
We are accepting applications for this role on an ongoing basis.
The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Click Here to learn about the San Francisco Fair Chance Ordinance .
Non-Compete will be required for certain positions and as allowed by law.
Our organization participates in E-Verify. Click here to learn about E-Verify.
Top Skills
What We Do
With over a quarter of a billion monthly listeners in the U.S. and over 129 million social followers, iHeartMedia has the largest national reach of any radio or television outlet in America. As the leader in multiplatform connections, it also serves over 150 local markets through 858 owned radio stations, and the company’s radio stations and content can be heard on AM/FM, HD digital radio, satellite radio, on the Internet at iHeartRadio.com and on the company’s radio station websites, on the iHeartRadio mobile app, in enhanced auto dashes, on tablets, wearables and smartphones, and on gaming consoles.
iHeartRadio, iHeartMedia’s digital radio platform, is the fastest growing digital audio service in the U.S., available on over 260 platforms and 2000+ devices. iHeartRadio offers users thousands of live radio stations, personalized custom artist stations created by just one song or seed artist and the top podcasts and personalities. With over 1.7 billion downloads, iHeartRadio reached 110 million registered users faster than any other radio or digital music service.
iHeartMedia’s platforms include radio broadcasting, online, mobile, digital and social media, podcasts, personalities and influencers, live concerts and events, syndication, music research services and independent media representation. iHeartMedia is a division of iHeartMedia, Inc. (PINK: IHRT). Visit iHeartMedia.com for more company information.
