Senior Account Manager - Benelux/Nordics

We are looking for a  Senior Account Manager to contribute to our continued customer satisfaction as well as working to increase growth and margin within existing accounts for the Benelux & Nordic markets. We put a huge emphasis on customer satisfaction and view our continued success as an organisation very much down to our happy customer base therefore this role will be pivotal in ensuring we continue to wow them with the best possible support.

Do you have a genuine hunger to navigate your accounts through a fast-changing, hyper-growth environment?

Go ahead and apply!

What you will do:

• Own a portfolio of SMB customers and develop a high level of customer engagement with influential users within those accounts.
• Gain a deep understanding of your customers business and show you understand and identify with their goals as an organisation and within the wider business travel space; you’ll then use this information to develop solutions and education strategies for their teams.
• Develop a deep understanding of the TravelPerk portfolio of products, in order to fully understand and appreciate each stage of the customer journey.
• Identify common problems within each account and develop strategies to solve each issue in a timely manner whilst also developing foolproof methods to ensure repeat issues are a thing of the past.
• Be TravelPerk’s biggest advocate within your clients and your clients biggest advocate within TravelPerk. You’ll be the first one to address any issues, get support from our technical teams but also educate your clients on any new product features

What we would like:

• Relevant work experience within Account Management or Customer Success role.
• Native or near-native proficiency in Dutch is a plus
• Ability to speak and write in English fluently
• Experience in the Travel industry and/or SaaS products
• Strong technical aptitude
• Customer focused with a passion of working with people
• Excellent analytical abilities with a fluency in Excel
• Solid analytical background

On top of that, you will only be the right candidate if you are:

• Empathetic: someone who can identify with the customer and genuinely wants to support them using an optimal problem-solving methodology
• Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains
• Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and never get lost in less important ideas that are floating around
• You seek feedback early and often and are open to both give and take constructive and direct criticism

Our Benefits

• 💰 Competitive compensation, including equity in the company;
• 🌴 Generous vacation days so you can rest and recharge;
• 💊 Health perks such as private healthcare or gym allowance, depending on location;
• 🧩 "Flexible compensation plan" to help you diversify and increase the net salary;
• 🥳 Unforgettable TravelPerk events, including travel to one of our hubs;
• 💙 A mental health support tool for your well-being;
• 📈 Exponential growth opportunities;
• 🫶 VolunteerPerk - We offer 16 paid hours per year that you can use to give back to society by volunteering for a charity of your choice;
• 🌎 "Work from anywhere" in the world allowance of 20 working days per year;
• 📚 IRL English or Spanish Lessons are held in the Barcelona office;
• 👶 Parental leave: 12 to 16 weeks, based on location and eligibility factors.

How we work
Our Vision is for a world where TravelPerk serves as the platform for human connection in-real-life (IRL). We take an IRL - first approach to work, where our team works together in person 3 days a week. As such, this role requires you to be within commuting distance of our Barcelona and London hubs. We fundamentally believe in the value of meeting in-real-life to improve connectivity, productivity, and creativity and ultimately make us a great place to work.

At TravelPerk, we prioritise experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials.

For certain roles, we provide relocation assistance. Please specify your need for this in your application, and we will evaluate the possibility on a case-by-case basis. English is our official office language, so we request that resumes be submitted in English for effective communication.

TravelPerk is a global company with a diverse customer base—and we want to ensure the people behind our product reflect that. We’re an equal opportunity employer, meaning you’re welcome at TravelPerk regardless of your appearance, where you’re from, or anything else that makes you.