BASIC FUNCTION
Senior Account Executive reports to the VP of Client Experience and is responsible for overseeing and managing their assigned clients. The role will include developing strong relationships with clients and connecting with key business executives and stakeholders. The Senior Account Executive is responsible for the overall management of the client relationship and will coordinate and lead strategic as well as tactical planning sessions with client leadership. This position requires an experienced Account Executive who is the primary strategic contact for all assigned clients, and is further responsible for managing cross-functional internal relationships required to support clients and achieve established team and corporate goals.
SENIOR ACCOUNT EXECUTIVE RESPONSIBILITIES
Facilitate, plan and organize telephone and in-person client meetings.
Develop strong relationships with clients, connect with key business executives and stakeholders.
Update and distribute operational metrics and benchmarks used to measure client health (adoption, usage, satisfaction, retention, etc.).
Assist with challenging client requests or issue escalations as needed, involving the appropriate client and internal teams.
Complete assigned processes related to client on-boarding, training, renewals and retention.
Drive new business growth through expansion and up-sell initiatives with assigned clients.
Work to attain assigned goals for sales qualifications and client retention.
Work alongside Product and Operations teams to improve service and product offerings.
ESSENTIAL FUNCTIONS
Manage and develop trusted advisor relationships with clients and colleagues.
Partner with clients to understand their business goals and strategies and provide strategic direction and creative strategies that help them achieve their business objectives.
Support and follow the vision, discipline, guidelines, and best practices established for account management.
Monitor progress of client relationships across all assigned clients and provide necessary updates to Client Services leadership to address issues or problems that may arise.
Provide regularly occurring meetings such as bi-weekly client partner meetings and annual onsite partner meetings.
Other duties and/or special projects as assigned.
POSITION SPECIFICATIONS
Education/Experience: Bachelor’s Degree. In lieu of degree, five years of experience in directly managing client relationships.
KNOWLEDGE, SKILLS, and ABILITIES
Strong leadership and communication skills
Success building and growing client relationships and achieving client business goals
Adept at navigating client feedback and maintaining positive relationships
Strong business acumen
Strong communication and presentation skills with the ability to communicate at all decision-making levels
Ability to manage day-to-day relationships with clients and various internal stakeholders
Able to multitask, prioritize, problem solve and work independently
Proven ability to exercise good judgment and independent discretion regarding client initiatives and other company-related efforts
Excellent problem-solving skills
Team player, flexible and fast thinker, especially during critical or stressful times
Financial services experience preferred
What We Do
Lumin Digital is a fintech company specializing in digital banking solutions. We help financial institutions build and deploy next-gen digital experiences that continually serve, engage, and grow their user base. We offer the quality experience and personal connection their members depend on.
Our platform provides value through advanced features for users, cloud-native technology with no downtime, and support from dedicated professionals who are powered by curiosity. With our tools in place, they can also reduce the burden on the financial institution’s staff by making customization, innovation, and improvement easier, faster, and more consistent.
Our Difference:
Lumin’s technology was born in and built for the cloud, making it inherently more scalable, flexible, and reliable. While other platforms are retrofitted for the cloud, Lumin is 100% cloud-native.
Throughout the relationship, we’ll work to truly understand the needs of the financial institution, and its users. We approach each engagement as a long-term partnership—one in which our goal is to support their goals, both today and in the future.
In everything we do, our people are driven by curiosity. The Lumin team is made up of a diverse group of professionals who are encouraged to bring forward ideas that challenge, raise, and reset expectations.
Why Work With Us
Our company fosters a culture of innovation where employees are encouraged to bring fresh ideas to the table. We understand that our success is closely tied to the success of our employees. Our culture supports flexible work arrangements, including benefits and resources that contribute to the well-being of our employees.
