ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.
As a Senior Account Executive at ICON, you will foster client relationships, driving strategic initiatives, and contribute to the advancement of innovative treatments and therapies.
What You Will Do:
Your experience in account management and client services will be key in delivering high-quality outcomes and mentoring colleagues.
Key responsibilities include:
- Develop and maintain strong relationships with clients, serving as a primary point of contact for communication and support.
- Collaborate with cross-functional teams to understand client needs, develop solutions, and ensure the successful delivery of services.
- Identify opportunities for account expansion and revenue growth, leveraging industry trends and market insights.
- Manage the end-to-end sales process, from lead generation to contract negotiation and close.
- Monitor account performance, track key metrics, and identify areas for improvement to enhance client satisfaction and retention.
Your Profile:
You will have a strong foundation in account management and client services, with the experience to work independently and guide others.
Required qualifications and experience:
- Bachelor's degree in business administration, life sciences, or a related discipline
- Proven experience in account management, sales, or client services within the pharmaceutical, biotechnology, or clinical research industry.
- Strong understanding of clinical trial operations, regulatory requirements, and industry standards.
- Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels of the organization.
- Results-oriented mindset with a track record of achieving sales targets and driving business growth.
- Willingness to travel as required (approximately 40%)
ICONのSenior Account Executiveとして、クライアントとの関係構築を推進し、戦略的な取り組みをリードするとともに、革新的な治療法や医薬品の開発・普及に貢献していただきます。
職務内容アカウントマネジメントおよびクライアントサービスにおけるご経験を活かし、高品質な成果の提供とチームメンバーへの指導・育成を担っていただきます。
主な業務内容は以下のとおりです。
- クライアントとの強固な関係を構築・維持し、主要な窓口としてコミュニケーションおよびサポートを提供する。
- 社内のクロスファンクショナルチームと連携し、クライアントのニーズを把握したうえでソリューションを提案し、サービス提供を成功に導く。
- 業界動向や市場情報を活用し、既存アカウントの拡大や売上向上の機会を特定する。
- リード創出から契約交渉・契約締結までの営業プロセス全般を管理する。
- アカウントのパフォーマンスをモニタリングし、主要指標を追跡するとともに、顧客満足度および顧客維持率向上のための改善点を特定する。
アカウントマネジメントおよびクライアントサービスにおける確かな経験を有し、自立して業務を遂行するとともに、他者への指導・サポートができる方を求めています。
必須資格・経験
- 経営学、ライフサイエンス、または関連分野の学士号
- 製薬、バイオテクノロジー、または臨床開発（CRO）業界におけるアカウントマネジメント、営業、またはクライアントサービスの実務経験
- 臨床試験運営、関連法規制、および業界標準に関する十分な知識
- 優れたコミュニケーション力、交渉力、および対人関係構築能力を有し、組織内のあらゆるレベルのステークホルダーとの信頼関係構築および調整ができること
- 営業目標の達成や事業成長への貢献実績を有する成果志向の方
- 出張対応が可能な方（出張割合：約40％）
Employment with ICON is contingent upon having the legal right to work in the country where the role is based.
Rewards & Benefits
ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.
Benefits may include:
- Competitive base salary and performance related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways
Benefits may vary depending on role and location.
Visit our careers site to read more about the benefits ICON offers.
Inclusion and Accessibility
ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.
If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.
Are you a current ICON Employee? Please click here to apply
Skills Required
- Bachelor's degree in business administration, life sciences, or related discipline
- Proven experience in account management, sales, or client services within pharmaceutical, biotechnology, or clinical research industry
- Strong understanding of clinical trial operations, regulatory requirements, and industry standards
- Excellent communication, negotiation, and interpersonal skills
- Results-oriented with track record of achieving sales targets and driving business growth
- Experience working independently and guiding/mentoring colleagues
- Willingness to travel as required (approximately 40%)
- Legal right to work in the country where the role is based (work authorization)
ICON plc Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ICON plc and has not been reviewed or approved by ICON plc.
-
Healthcare Strength — Benefits are described as comprehensive, with medical coverage and wellness initiatives highlighted. Larger sites are also associated with added wellness supports such as onsite fitness options and access to an employee assistance program.
-
Leave & Time Off Breadth — Time-off and flexibility provisions are positioned as a meaningful part of the total package, including vacation/annual leave and flexible work scheduling. Flexibility is sometimes cited as helping offset long hours in certain roles.
-
Retirement Support — Retirement and savings support is presented as a core component of the benefits package, including offerings such as pension arrangements in some locations and a U.S. 401(k) plan with company match. Financial planning resources are also emphasized as part of broader security benefits.
ICON plc Insights
What We Do
Since our foundation in Dublin, Ireland in 1990, our mission has been to help our clients to accelerate the development of drugs and devices that save lives and improve quality of life. We do this by delivering best in class information, solutions and performance, with an unyielding focus on quality at all times. We offer a full range of consulting, development and commercialisation services from a global network of offices in 53 countries. We focus our innovation on the factors that are critical to our clients – reducing time to market, reducing cost, and increasing quality – and our global team of experts has extensive experience in a broad range of therapeutic areas.
