Senior Account Executive -Public Sector

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Unlock the Future of Customer Experience with AI: Join Genesys as an Enterprise Account Executive Public Sector

Do you want to be part of a global, market-shaping company that is transforming how public sector organisations engage with citizens through AI, digital innovation, and experience orchestration?

Do you thrive in complex sales environments and enjoy winning new business with innovative technology across government, healthcare, and public services?

Are you energised by shaping sales strategies in a rapidly evolving public sector landscape, continuous learning, and being part of a high-performing, collaborative team supported by experienced leadership and an expert Sales Coach?

If so, we’d love to meet you.

At Genesys, we empower organisations to create personalised, predictive, AI-driven experiences—at scale. As a recognised leader in customer experience (CX) and contact centre solutions, we support public sector organisations in delivering more efficient, accessible, and citizen-centric services.

We’re building a diverse and inclusive sales organisation where people can grow, thrive, and make their mark. We are looking for exceptional Enterprise Sales Professionals who are passionate about helping public sector organisations unlock the value of AI, cloud, and experience orchestration.

Bring your ambition, curiosity, energy and drive, and together we’ll redefine what exceptional citizen experience looks like.

As an Enterprise Account Executive – Public Sector, you will be a key driver of growth, helping UK public sector organisations modernise citizen and employee experiences using Genesys’ AI-powered cloud solutions.

You will own the full sales cycle—from prospecting to close—championing our innovative AI capabilities, including predictive AI, conversational AI, and our industry-leading Experience Orchestration platform.

You will engage with stakeholders across central government, local authorities, healthcare, and other public sector bodies, navigating complex procurement processes and long sales cycles.

You’ll be working in a collaborative coaching environment, with a supportive and experienced leadership team, with ongoing professional development.

Accelerate Pipeline & Growth

• Identify, create, and expand new business opportunities across UK public sector accounts

• Build and manage pipeline aligned to public sector frameworks and procurement cycles

• Engage senior stakeholders with a compelling vision for AI-driven citizen experience transformation

Engage & Inspire Clients

• Understand public sector challenges such as budget constraints, accessibility, and service efficiency

• Align Genesys’ AI, digital, and orchestration capabilities to public service outcomes

• Develop value-led proposals focused on measurable outcomes (e.g. cost efficiency, service improvement, citizen satisfaction)

• Lead complex SaaS deals within regulated and structured procurement environments

• Apply MEDDPICC methodology to navigate multi-layered decision-making processes

• Build strong champions across business and technical stakeholders

• Influence senior public sector leaders with insights on digital transformation and AI adoption

• Demonstrate understanding of policy, compliance, and governance considerations

• Support organisations in improving service delivery, accessibility, and operational efficiency

• Collaborate with SDRs, solution consultants, partners, marketing, and customer success teams

• Engage with ecosystem partners and frameworks relevant to public sector procurement

• Represent and embody One Genesys values in every interaction

• Proven track record selling enterprise SaaS or Cloud/Digital solutions into the public sector (UK)

• Experience navigating public sector procurement frameworks

• 7+ years managing and closing complex, multi-stakeholder sales cycles

• Experience with MEDDPICC methodology

• Strong business acumen, communication, negotiation, and stakeholder engagement skills

• Evidence of consistent overachievement

Don’t have time to apply right now?  

Save this job.

Leave your details and we’ll send you the relevant roles so you can review them and apply when it makes sense.

Takes less than a minute.

Get the details.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.