Senior Account Executive - Inside Sales - Outbound (North America)

As an Outbound Sales Representative, you will be responsible for generating new business opportunities and revenue by identifying and prospecting potential customers from the list of accounts ( TAM). You will play a critical role in our sales pipeline by leveraging cold-calling, emails, social outreach, and other strategies to engage with key decision-makers at target companies. Post qualification you will be responsible for driving the sales end to end starting from discovery, driving demo through presales to closing the deal. Your efforts will contribute to the growth of our customer base and drive revenue through high-quality leads and appointments.

Key Responsibilities:

• Prospecting & Lead Generation: Research and identify potential customers through various channels, including outbound calling, email outreach, LinkedIn, and other social platforms.

• Outbound Outreach: Initiate and manage contact with prospects via cold calls, emails, and social media to qualify leads, set appointments and drive sales activities end to end. 

• Market Research: Stay up-to-date on industry trends, competitors, and customer needs to effectively position our SaaS solution.

• Lead Qualification: Assess and qualify the leads from the TAM list on business needs, potential budget, and fit for our solutions.

• Sales Outreach Strategy: Develop and implement outbound sales campaigns, using tools like LinkedIn Sales Navigator, and other lead generation platforms.

• Cross functional collaboration: Work closely with Marketing team, Presales team, Product team to ensure smooth transition of leads and maintain alignment on sales goals.

• Maintain CRM: Accurately record and update lead interactions, opportunities, and results in the CRM system.

• Achieve Targets: Consistently meet or exceed weekly and monthly outreach, qualification, and appointment-setting and revenue goals.

• Continuous Learning: Continuously improve your sales techniques and product knowledge to effectively communicate the value of our SaaS offerings.

• Open to working in the US shift (This is an in-office position)

• 3-8 years of outbound sales experience, preferably in SaaS or technology sales.

• Proven success in cold calling, email outreach, and social selling. 

• Familiarity with outbound tools like Lusha, ZoomInfo, Sales navigator etc. 

• Excellent verbal and written communication skills.

• Ability to build rapport and engage with key decision-makers at all levels.

• Goal-oriented with a strong drive to exceed sales targets.

• Self-motivated, resilient, and able to work independently and as part of a team.

• A proactive problem-solver with a strong desire to learn and grow in a fast-paced environment.

• Experience in selling SaaS products or solutions.

• Basic understanding of sales funnels, lead qualification, and pipeline management.

• Familiarity with data analytics and reporting tools to track outreach performance.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.