Senior Account Director – Communications

Senior Account Director – Communications (Integrated) — New York

At Clarity, we serve as a global consultancy driving growth for B2B tech organizations. Led by experienced communications professionals, we align strategy, markets, and execution to transform ambitious targets into real commercial success.

With international offices across London, NYC, Amsterdam, and Sydney, our global team of over 100 experts guides leadership teams through critical growth moments across enterprise technology, fintech, cybersecurity, and healthtech sectors.

Since launching in 2006, we adapt and deliver integrated communications, marketing, search, and creative programs that establish long-term competitive advantage for pioneering tech brands.

The opportunity

We’re hiring a Senior Account Director in New York to steward integrated communications programs for category‑defining technology brands and accelerate our next phase of growth.

You’ll lead day‑to‑day delivery across earned, owned, and paid channels—owning briefs, calendars, and measurement—while partnering with the senior team on executive‑level counsel and account growth.

You are a hands‑on, tech‑forward strategist and trusted advisor with a track record of building long‑term client relationships and delivering results. Equally fluent in B2B and B2C, you turn complex challenges into simple, integrated programs that move markets. You’ll motivate and mentor diverse teams, ensure smart resourcing and clear ways of working, and model an inclusive, collaborative culture that connects our US, EMEA, and APAC teams. If you thrive on growing accounts, orchestrating integrated workstreams, and raising the bar on performance communications, this role is for you.

What you’ll lead

• Client leadership: Serve as the day‑to‑day senior contact for clients and manage smooth day-to-day running of accounts.
• Integrated campaigns: Build and run cross‑channel programs (corporate reputation, exec visibility, product comms, content, social, influencer, paid amplification).
• Media, social, and influencer: Drive media strategy, narrative development, pitching; lead social/influencer programs and paid social/search/display in partnership with specialists.
• Data, analytics & performance: Implement measurement frameworks and dashboards.
• AI enablement: Apply responsible GenAI within approved guardrails to enhance planning, content ops, insights, and measurement; upskill teams on best practices.
• Team & culture: Manage and mentor high‑performing teams (AD/AM/SAE/AE); ensure smart resourcing, clear roles, and collaboration for seamless delivery.
• Growth & new business: Support in the development of pitches/proposals.
• Operations: Lead SOW creation, project plans, budget tracking, and vendor management; ensure on‑time, on‑budget delivery and high client satisfaction.

What you’ll bring

• 8–10+ years in integrated communications within agency environments, leading multi‑market programs for technology brands.
• Proven success growing accounts, improving client satisfaction/retention, and leading teams.
• Strong command of media strategy, social/influencer, paid digital, content operations, and analytics/attribution.
• Demonstrated application of GenAI across planning, content, insights, and measurement; advocate for ethical, transparent AI use.
• Expert writer and presenter; able to simplify complexity, build compelling narratives, and sell ideas.
• Global mindset and ability to operate across time zones and cultures; inclusive leadership that develops talent and fosters psychological safety.

Working for us

Growing your career

We invest in your growth, because when you thrive, so does Clarity. That's why we offer:

• Clarity Academy: continuous learning and development, built into your day-to-day
• Global mentoring: guidance and support from experienced voices across our network
• Career progression: clear paths to grow, wherever you want to go
• AI tools: access to Claude, as well as other enterprise AI platforms, giving you the support to move faster and focus on the work that matters
• Global peer groups: connect and learn alongside colleagues across our offices worldwide

Benefits

Taking Care of Yourself and Your Family

At Clarity, we know that a happy and healthy team is a productive team. That's why we offer benefits like:

• Health Insurance via TriNet: Get the care you need when you need it.
• Enhanced Family Leave: Welcoming a new child is a special time that deserves special attention.
• Clarity Cares Time: Appointments and emergencies don't have to eat into your PTO.
• Employee Assistance Program (EAP): Confidential support for personal and professional challenges.

Taking Care of Your Community

We believe in giving back to the community, so we offer:

• Volunteer Time Off: Giving back is good for the soul.
• Clarity Compass: Internal employee committee helping ensure we’re walking our talk, especially on issues close to our heart - DEI, Environmental Impact, Employee Wellbeing and Community Engagement

Recharging Your Batteries

Everyone needs time to relax and recharge, which is why we offer:

• Unlimited Holiday: Because who doesn't love time off?
• Sabbatical Program: Even more time off after five years!
• Summer Fridays and Winter Break: Enjoying life is important.
• Flexible Working Program: Life happens, and we can help you adapt.

Clarity is committed to promoting equality of opportunity for all staff and for our Clients. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We do not discriminate against staff or clients based on age, disability, neurodiversity, gender reassignment, marital or civil partner status, pregnancy or maternity, race, color, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.

We recognise the importance of supporting diverse needs during the recruitment process. Therefore, we strongly encourage applicants to request any reasonable adjustments they may need to fully participate in the recruitment process. Please feel free to contact us directly to discuss your specific requirements in confidence.

Due to the high volume of applications we receive, it is not possible to respond directly to all applicants, only to those whose candidacy is being pursued. Additionally, the length of the recruitment process varies based on vacancy needs, typically taking approximately 3-4 weeks. We appreciate your patience and understanding during this time.