Senior 3PL Operations Representative

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Position Purpose

The Senior Third Party Operations Representative, will play a pivotal role in overseeing operational activities for third-party service centers and TPMs (Third-Party Manufacturers). The primary responsibilities include leading and executing on cost-saving initiatives, leading operations representative training programs, ensuring compliance, and standardizing operations across the third-party network. Serving as a peer leader to third-party operations representatives, you will provide guidance on best practices and influential strategies to enhance customer compliance at third-party sites. This role requires managing and consulting operations for 15-25 third-party-led sites, leading continuous improvement projects, and leveraging data and insights from audits to identify and implement cost-saving opportunities.

Location: Field Based, All Southeast USA, to include FL, GA, AL, SC & Puerto Rico. Must reside within the assigned territory, and be close to a major airport

Travel 30-50%

Major/Key Accountabilities

Third Party Oversight:

• Oversee operational activities for third-party service centers and TPMs within designated territory.
• Ensure adherence to established standards, policies, and procedures across the third-party network.
• Manage and consult operations for 15-25 third-party-led sites, ensuring compliance and alignment with company objectives and contractual agreement.
• Develop and foster a professional relationship and partnership with the Third Parties; Collaborate with site leaders to address operational challenges and implement improvements.
• Work closely with Third Parties, Logistics and Planning to ensure proper receiving, sorting/repairing, and shipping of CHEP assets valuing between 3.8 - 9.5M, ensuring stability of territory.
• Partner with Third Party and internal functions to ensure proper preventative maintenance program for equipment and building is in place and enforced.

Site Performance Evaluation & Cost Savings:

• Leverage operational data and systems to evaluate site performance and health, identifying opportunities for Safety improvements and additional investments to enhance efficiency and productivity.
• Initiate and track initiatives for designated territories, ensuring alignment with company goals.
• Utilize data to make informed decision around strategies for KPI improvements.
• Identify cost-savings opportunities and identify action planning to meet annual cost-savings goals.
• Utilize continuous improvement processes to enhance efficiency and reduce operational expenses.

Continuous Improvement Initiatives

• Lead the execution of continuous improvement and cost savings initiatives across assigned territories.
• Leverage systems data and insights from audits to identify areas for improvement and implement solutions.
• Lead and facilitate Territory training on Continuous Improvement Programs
• Assist Management with the development and initiation of action plans based on site audits and continuous improvement projects.

Negotiations:

• Support Third Party Operations Manager (s) in negotiations around costs and volumes.
• Provide insights and data to facilitate informed decision-making during negotiation processes.

Peer Leadership:

• Serve as a peer leader to third-party operations representatives, providing guidance and support.
• Share best practices and influential strategies to drive customer compliance and satisfaction.
• Lead/Facilitate training to enhance skills and ensure compliance with company standards.

Standardization and Compliance:

• Establish and maintain a culture of compliance and adherence to industry regulations.
• Support Regional management with standardizing processes across the third-party network to ensure consistency and improve overall operational efficiency.
• Implement best practices to enhance productivity and quality at third-party sites.

Measures

• Total Supply chain cost savings (Operations & Logistics/transport)
• Safety targets
• Management of volume growth
• Third Party managed Plant performance and quality standards
• Successful adoption of new supply chain customer solutions

Scope

• Assigned region or Territory-Southeast; 15-25 Sites

Authority/ Decision Making

• Purchasing decision and/or recommendations
• Oversee operational budget/spend for sites ranging from 10 M-25 M annually.

Challenges

• Travel required (30-50%)
• Managing business growth and diversification of market solutions
• Maintaining performance standards at a time of labor shortages and high labor turnover

Key contacts

• Plant Ops, Logistics, Planning, Transportation, Sales, Asset Recovery, Quality, Finance
• Customers, 3rd party providers, carriers

Qualifications

• Essential qualifications: Bachelor’s degree in Supply Chain, Operations, Engineering, Business Management or similar is required.
• Six Sigma Green Belt / Lean

Experience

3-5 years of manufacturing, warehouse, or distribution experience.

Skills and Knowledge

• Must be able to communicate with all levels of an organization, both internal and external.
• Must have demonstrated success of leading cross-functional project teams
• Must have demonstrated success in negotiating skills.
• Must be able to work independently and collaborate across remote teams
• Must have experience of developing and successfully implementing continuous improvement and/or cost savings projects
• Must be willing to travel extensively and at times on short notice.

Languages Required English; Desirable: Spanish

#MON

Preferred Education

Bachelors - Supply Chain Management

Preferred Level of Work Experience

3 - 5 years

Remote Type

Fully Remote

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].