Job Title: Seller Operations Specialist
Position Type: Contract (6 months, extension possible)
Location: Seattle, WA / Los Angeles, CA (Onsite)
Salary Range / Rate: $37/hr (USD)
Job ID#: #172080
Job Description: This role sits on the Logistics team of a major social commerce platform, supporting seller-facing shipping programs that give sellers an alternative to third-party carriers — offering lower shipping costs, free pickup, and stronger seller protections. Sellers who manage their own storage and fulfillment (particularly live and auction sellers) rely on these programs. The Seller Operations Specialist is the primary point of contact for onboarding sellers onto these programs and resolving logistics exceptions when something goes wrong — lost packages, delayed shipments, and other fulfillment issues that directly affect a seller's business.
Responsibilities:
- Identify which sellers are the best fit for the platform's logistics solutions based on order volume, SKU characteristics, and business model, and drive adoption of the right solution
- Own the seller launch process end-to-end, including system integration (ERP/OMS), logistics account setup, and shipping label tool configuration
- Resolve logistics exceptions such as lost packages and delivery delays within a 24-hour target, coordinating internal and external resources as needed
- Monitor seller fulfillment performance, proactively identify risk, and support process improvements based on seller feedback and operational data
- Conduct seller training sessions on logistics tools and best practices
- Document processes, SOPs, and issue-resolution workflows to support consistent onboarding and operations
- Support special projects such as industry research and competitive benchmarking as needed
Requirements:
- Bachelor's degree or above, preferably in logistics, supply chain, operations management, data analysis, or business
- 2+ years of experience in logistics, customer service, or operations
- Strong data processing and analytical skills, with proficiency in Excel or similar tools
- Clear, structured thinking with strong project management awareness
- Strong communication and cross-functional coordination skills
- Mandarin fluency preferred for 3–4 of 7 open positions, to support Chinese-speaking sellers
About Us:
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.
IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.
Skills Required
- Bachelor's degree or above
- 2+ years experience in logistics, customer service, or operations
- Proficiency in Excel or similar data tools
- Experience with ERP and/or OMS integrations
- Clear, structured thinking and project management awareness
- Strong communication and cross-functional coordination skills
- Onsite work in Seattle, WA or Los Angeles, CA
- Mandarin fluency (for some openings)
What We Do
IntelliPro Group Inc. is one of the fastest growing IT services and HR solutions companies in Americas & APAC. We provide comprehensive IT services to help clients with IT Strategic Planning, Implementation, Deployment, IT Support on Artificial Intelligence, Big Data, Cloud Computing, Mobile Application Development, Data Mining and Business Intelligence, Enterprise Data Warehouse, and more. Besides our established IT services, our new business now is quickly extending to one-stop HR Solution Services, including Oversea Branch Setup Consulting, Compensation & Benefits Policy Consulting, Payroll Management Service, Talent Recruiting, and Employer Branding to satisfy our clients’ fast business expansion requirement. We have built our business on our company-wide commitment to continually overdeliver on the high expectations of our clients, employees, and business partners. The secret to our success is that our unified team works harder, faster, smarter, and more collaboratively than anyone else in the talent acquisition business. In addition to the immense talent and proprietary technology, IntelliPro Group is proud to offer continual professional development and extraordinary benefits to both consultants and full-time employees.
