The Role
Provide administrative and logistical support for high-volume recruitment and assessment centres, coordinate candidate communications and reasonable adjustments, schedule assessors, track candidate data in CRM and Excel, troubleshoot minor platform issues, and produce feedback reports to ensure a smooth candidate experience.
Summary Generated by Built In
Location: Hybrid, 2 days a week expected in our London Office. Those living outside the M25 can opt to not receive London Office Allowance and agree a more flexible office attendance pattern at offer stage.
Contract:
Contract:
Full Time, fixed-term contract for 8 months from September 2026
Please note that although the deadline is 9am 13 July 2026, we may close earlier based on the success of applications received.
Please note that although the deadline is 9am 13 July 2026, we may close earlier based on the success of applications received.
You will be joining us at our busiest time and will have day to day logistical and admin responsibilities with focus on supporting applicants through the selection stages of our programme, Approach Social Work. You will work with the Selection team and share responsibilities between other Selection Coordinators to ensure the delivery of a highly effective and efficient recruitment process and to ensure the candidate experience is positive throughout. This role would particularly suit someone who has had some experience interacting with customers, for example in admin support, retail, hospitality, customer service, or similar.
You will be joining us at our busiest time and will have day to day logistical and admin responsibilities with focus on supporting applicants through the selection stages of our programme, Approach Social Work. You will work with the Selection team and share responsibilities between other Selection Coordinators to ensure the delivery of a highly effective and efficient recruitment process and to ensure the candidate experience is positive throughout. This role would particularly suit someone who has had some experience interacting with customers, for example in admin support, retail, hospitality, customer service, or similar.
Please note that ‘Administrator’ is the title we use for advertising. Internally, administrators are known as ‘Coordinators’ so this role’s full title is Selection Coordinator.
You will be joining the recruitment team for Approach Social Work, a three-year programme where participants qualify as a social worker, study for a master's degree and work directly with children and families.
You will be joining the recruitment team for Approach Social Work, a three-year programme where participants qualify as a social worker, study for a master's degree and work directly with children and families.
Our recruitment team is made up of:
- Attraction team: who work to attract people to Approach from the areas we
- work nationally, and support applicants to progress and succeed in their applications
- Selection team: who deliver the high-volume selection and assessment process
As a Selection Coordinator, your work will be integral to our mission to create social change for children who do not have a safe or stable home.
Key Responsibilities
- Be the main point of contact for candidates throughout the selection process by responding to candidate queries, supporting the implementation of reasonable adjustments and producing feedback reports after assessment centres.
- Coordinate virtual assessment centres; manage scheduling, liaise with assessors and stakeholders, troubleshoot minor technical issues with the platform, and oversee the smooth running of the day.
- Manage the logistics involved in planning and delivering over 50 assessment centre days (e.g. responding to candidate queries, monitoring candidate sign up, scheduling assessors).
- Track and monitor candidate information using our online customer relationship management system, virtual assessment platform and Microsoft Excel using careful attention to detail.
Skills, Knowledge and Expertise
Experience and Knowledge
- Excellent written communication skills with ability to compose clear and professional emails and messages.
- Highly organised with a proven ability to plan effectively and manage multiple conflicting priorities, ensuring deadlines are met.
- Excellent attention to detail with ability to follow processes consistently and ensure information is accurate.
- Excellent verbal communication skills.
- Prior experience engaging with customers professionally (E.g. in customer service, hospitality, retail, or similar.)
- Experience in tracking and monitoring data with careful attention to detail to ensure accuracy.
Benefits
- Flexible working hours
- Competitive pension employer contribution
- 25 days annual leave + bank holidays + office closes from 25 Dec to 1 Jan
- Buy up to five days annual leave a year
- Interest free loan for season ticket
- Personal coaching and mentoring
- Cycle loan scheme
- Deposit loan scheme
- Volunteering days
- Employee assistance programme
- Life Assurance Scheme (x3 salary)
About
Over 700,000 children in England rely on the support of social workers each year. These children need and deserve the support of life-changing social work professionals who can empower them to achieve their full potential and help to break the cycle of trauma and disadvantage.Frontline is a social work charity working to ensure that all children in England have a safe and stable home, and that their life chances are not limited by their social or family circumstance. Our mission is to create social change for these children and their families by developing excellent social work practice and leadership through our programmes, and by building a movement of leaders in social work and broader society as part of our Fellowship.We are looking for outstanding people from a diverse range of backgrounds to join our organisation and contribute to our work to create lasting social change for children and families. We want to do this whilst striving to achieve a culture of freedom and responsibility.
Skills Required
- Excellent written communication skills (compose clear and professional emails and messages).
- Highly organised with ability to plan effectively and manage multiple conflicting priorities and meet deadlines.
- Excellent attention to detail and ability to follow processes consistently ensuring information accuracy.
- Excellent verbal communication skills.
- Prior experience engaging with customers professionally (e.g., customer service, hospitality, retail).
- Experience tracking and monitoring data with careful attention to detail to ensure accuracy.
- Experience coordinating virtual assessment centres, scheduling assessors, and managing logistics for assessment days.
- Ability to support implementation of reasonable adjustments for candidates and produce feedback reports after assessment centres.
- Ability to troubleshoot minor technical issues with virtual assessment platforms.
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The Company
What We Do
Frontline Industries is an industrial service company specializing in Rotating Equipment Repair, including Pumps, Fans, Motors, and Gearboxes. They also provide custom parts manufacturing and a range of products like Flexible Shaft Couplings and Mechanical Seal Coolers, serving industries such as Power, Chemical, and Food & Beverage.
