Jobs at Frontline Industries Inc.

The Partnerships Project Manager leads projects, operational processes, and improvement initiatives across partnership and programme activities. Responsibilities include managing applicant placement allocation, annual delivery cycles, governance documentation, Salesforce operations, risk mitigation, stakeholder engagement, and reporting. The role also leads the Projects Team, manages competing priorities, ensures deadlines and compliance, and supports continuous process improvement while building effective internal and external relationships.

Provides operational, project, administrative, and coordination support for Frontline’s equality, diversity, and inclusion function. Responsibilities include coordinating EDI initiatives, consultations, working groups, training, staff networks, communications, reporting, dashboards, budgets, and accessibility activities. The role supports co-production with underrepresented groups, promotes inclusive organisational culture, prepares accessible materials, evaluates outcomes, and builds collaborative relationships across internal teams and external stakeholders.

Coordinates formal complaints from intake through resolution, assesses risks, monitors trends, and recommends improvements. Leads day-to-day data protection activities, provides UK GDPR guidance, manages breaches and subject access requests, and maintains policy records. Reviews routine contracts, supports legal advice, updates registrations and intellectual property records, and manages corporate filings. The role requires sound judgment, strong communication, attention to detail, and experience applying data protection, complaints, legal, and policy knowledge in a charity setting.

Administer and enhance Frontline’s customized Salesforce environment, including configuration, automation, security, data management, reports, dashboards, integrations, and user support. The role partners with internal teams to translate business needs into Salesforce solutions, troubleshoot issues for more than 100 users, maintain documentation, and recommend improvements that support organizational growth and efficiency.

Administer and enhance a customized Salesforce environment and Marketing Cloud platform. Responsibilities include configuration, user management, workflows, Flows, data extensions, SQL/SOQL, segmentation, automation, integrations, troubleshooting, data quality, GDPR compliance, user support, training, documentation, and translating stakeholder requirements into effective CRM and marketing solutions.

Leads the organization’s IT infrastructure, cybersecurity, technology governance, business continuity, and disaster recovery. Oversees Microsoft 365, Entra ID, SharePoint, networks, cloud platforms, device management, security certifications, risk assessments, incident response, audits, and AI governance. Manages budgets, suppliers, outsourced IT support, system migrations, and facilities oversight. Advises senior leaders and trustees, develops policies and roadmaps, and line manages the IT and Facilities Officer.

Supports reporting, business intelligence, data quality, governance, and analysis across organisational programmes. Develops and maintains Power BI dashboards, validates and transforms data using SQL and DAX, investigates discrepancies, documents reporting standards, and produces management information. Works with Salesforce and other systems, supports stakeholder reporting needs, contributes to automation and AI-enabled improvements, and helps establish reliable data practices and data literacy across the organisation.

Leads Frontline’s data governance and business intelligence function, establishing data quality standards, reporting processes, and scalable Power BI solutions. Develops data models, dashboards, metrics, and integrations using DAX and SQL; resolves data quality issues; supports evaluation, performance monitoring, and contractual reporting. Works with Salesforce, programme, evaluation, and operations teams to translate requirements into actionable insights. Line manages a Data Officer and builds organisational capability in governance, reporting, automation, and continuous improvement.