Security Zone Manager - Loews Hotels Universal Orlando

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

The Security Manager will work the opposite shift, and perform the duties of the Director of Security in his absence.  The Security Manager directs and provides for the safety and security of guests, employees, and hotel property in an effective, professional and guest-friendly manner commensurate with the demands of a four-star hotel. The position will provide such services in accordance with legal requirements and Loews Hotels corporate guidelines. It will oversee continuous security rounds and inspections of all guests and back of house areas, and direct proactive hotel safety and loss prevention efforts and emergency drills. Conducts investigations and provides timely follow-up concerning all hotel safety-related issues.  Utilizes cost-efficient technologies and techniques to provide effective and seamless provision of security services.   

Essential Functions and Responsibilities

• Coordinate the activities of all Security department personnel, ensuring compliance with all federal, state, and local laws and Loews Hotels company policies and safety standards

• Ensure delivery of quality security services to guests and hotel staff in a friendly and professional manner

• Direct and maintain continuous physical property rounds by Security personnel

• Set and maintain schedules for all inspections, including the Fire Equipment Survey, Safety Checklist, and Security Inspection of Guest rooms

• Resolve, document, and track all security related issues or problems

• Interact and coordinate activities with Risk Management

• Respond to all general liability insurance claims

• Chair property Safety Committee and coordinate all monthly safety meetings

• Direct the development of hotel safety incentive/loss prevention program

• Coordinate the timely preparation of all Security logs, shift reports, and other permanent records

• Maintain driver’s list of hotel employees who are approved to operate company vehicles

• Review all reports regularly for completeness and accuracy

• Evaluate changes in guest needs, the hotel’s guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction and to maintain market dominance and exceptional financial returns.

• Inform General Manager of all matters concerning safety and security

• Be knowledgeable of detailed emergency evacuation plan specifically concerning fire procedures

• Work with hotel department managers to coordinate hotel safety program

• Work with department managers to develop customized work area safety sheets

• Maintain adherence to Bloodborne Pathogen Exposure Control program.  Train personnel regarding policies and procedures.  Have appropriate equipment located at hotel.

• Conduct detailed investigations into work-related injuries

• Responsible for the search, storage and return of all lost and found items

• Maintain and update master files of all MSDS information for all hotel departments.  Ensure that all departments have correct information accessible to staff.

• Instruct and supervise new Security personnel during their first few months of employment

• Conduct in-service training, including distribution of information pertaining to all matters of general interest and policy

• Whenever feasible, rotate job assignments to expand each Security Officer’s experience and understanding of various safety functions

• Coordinate with Training Manager to conduct First Aid, CPR, fire extinguisher, and safety orientation training for hotel employees

• Oversee Responsible Vendor and first-aid training of all Security officers

• Develop cooperative working relationships between Security/Safety staff and other hotel employees and outside law enforcement personnel to promote timely and effective exchange of information

• Develop and supervise key control program, including master key distribution list, control of key blank purchases, and key production

• Monitor operation status of CCTV security system and radio and paging equipment

• Develop and manage secure, confidential record system that will allow immediate retrieval of incident reports, criminal trespass notices, photographs, and similar information

• Maintain comparison statistics: Room losses, total number of incidents, number of employee accidents and resultant cost in terms of money and lost work, and number of guest accidents

• Coordinate random locker checks as necessary

• Decisiveness

• Agility in multitasking

• Ability to make decisions on imperfect information

• Other duties as assigned

Supportive Functions and Responsibilities

• Encourage a positive attitude among employees and ensure that all guests, employees, and management are treated with courtesy and respect

• Notify General Manager and/or respective department heads fully and completely of all appropriate problems and unusual matters of significance

• Follow New Hire Training Program and ongoing Star Service Training in accordance with hotel standards

• Interview, train, praise, coach, counsel, and discipline according to Loews standards

• Is polite, friendly, and helpful to guests, management, and employees

• Promote and apply teamwork skills at all times

• Attend all appropriate hotel meetings and training sessions

• Maintain cleanliness and excellent condition of equipment and work area

• Execute emergency procedures in accordance with hotel standards

• Comply with safety regulations and procedures

• Comply with all hotel standards, policies, and rules

• Remain current on hotel information and changes

Qualifications

• Minimum five years experience as a Security Supervisor or five years related management experience

• Outstanding organization, planning, and leadership skills

• Thorough knowledge of OSHA regulations

• Thorough knowledge of all local, state, and federal laws pertaining to the activities of security personnel

• Able to make decisions on imperfect information

• Agility in multi-tasking

• Bias toward action

• Strong investigative skills

• Ability to communicate effectively in English verbally and written with team members, leaders and guests required.

• Must be able to work a flexible schedule, nights, weekends and holidays as required.