We are looking for an experienced Security Systems Administrator to be embedded on ByteDance’s Security Technology team.
This role is responsible for the administration, configuration, maintenance, and optimization of enterprise security systems. Experience with Lenel Access Control and Avigilon CCTV systems is strongly preferred. The ideal candidate is a highly technical systems administrator with experience supporting enterprise security operations, ensuring system reliability, troubleshooting complex issues, and partnering with cross-functional teams to deliver secure, scalable solutions.
This is a full-time, hybrid position offering competitive benefits. Employees are required to work onsite four days per week at ByteDance’s San Jose office, with the flexibility to work remotely one day per week.
Essential Job FunctionsAdminister, configure, and maintain enterprise physical security systems, with a strong focus on Lenel Access Control and Avigilon CCTV platforms.
Program and configure new security devices, system expansions, upgrades, and Day 2 operational enhancements across enterprise environments.
Monitor system health, optimize system availability, and proactively identify and resolve issues impacting physical security infrastructure performance.
Perform advanced troubleshooting, root cause analysis, system backups, firmware updates, log reviews, and preventative maintenance activities.
Manage and prioritize service requests and break-fix incidents, ensuring timely resolution, documentation, and operational visibility.
Configure access control systems, manage load sheets, perform programming, and maintain system configurations supporting operational and project requirements.
Coordinate with internal teams, vendors, installers, and site stakeholders to support maintenance activities, service requests, and site access requirements.
Support testing and commissioning activities, including pre-test validation, T&C reporting, punch list management, and system acceptance.
Maintain accurate system documentation, service metrics, trackers, and reporting for ongoing maintenance activities and special projects.
Partner with global security technology teams to improve system performance, standardize configurations, and support enterprise security initiatives.
5+ years of professional experience programming, administering, and supporting enterprise physical security systems.
Understanding of Lenel Access Control and Avigilon CCTV systems, with hands-on experience administering, configuring, and troubleshooting enterprise deployments.
Experience managing multiple concurrent security system service requests, maintenance activities, and new deployment projects with minimal supervision.
Experience administering and troubleshooting enterprise physical security systems, including cameras, access control panels, and integrated security devices, with the ability to collaborate with field technicians and vendors on hardware-related issues.
Understanding of network architecture and information security concepts, including LAN/WAN environments, IP addressing, DHCP, MAC addresses, VPNs, firewalls, Active Directory/domains, and collaboration with network teams.
Strong project management, documentation, and organizational skills with the ability to manage competing priorities and deliverables.
Excellent communication and collaboration skills with the ability to work effectively with global teams, vendors, installers, and technology partners.
Lenel OnGuard Fundamentals certification (preferred).
Skills Required
- 5+ years of professional experience programming, administering, and supporting enterprise physical security systems.
- Hands-on experience administering, configuring, and troubleshooting Lenel Access Control and Avigilon CCTV enterprise deployments.
- Experience managing concurrent security system service requests, maintenance activities, and deployment projects with minimal supervision.
- Experience troubleshooting enterprise physical security systems, including cameras, access control panels, and integrated security devices.
- Understanding of LAN/WAN environments, IP addressing, DHCP, MAC addresses, VPNs, firewalls, Active Directory/domains, and information security concepts.
- Strong project management, documentation, organizational, communication, and collaboration skills.
- Ability to collaborate with field technicians, vendors, installers, site stakeholders, and global teams.
- Lenel OnGuard Fundamentals certification.
What We Do
At BGI, we approach every project with a best practices philosophy and an aim to balance risks and threats with global market standards. All advised solutions are enterprise-based and scalable. Finding suitable policies and procedures in a high-risk, unpredictable security environment can be challenging, but BGI’s exemplary service and emphasis on individualization and global strategy streamlines the process.
