Job Role: Security Supervisor
Working Hours: 4 on 4 off shift pattern -
average 42 hours per week
- Monday
to Friday: 06:00-18:00
- Weekends:
07:00-19:00
Pay: £14.05 per hour
Location: Trafford Palazzo, M17 8AS
Reporting to: Contract Manager
Overview
An exciting opportunity has arisen at Anchor Group Services
for an experienced Security Supervisor to join our established security team at
Trafford Palazzo.
This is a leadership focused role within a high profile retail
and leisure destination, responsible for the day-to-day supervision,
management, and performance of the on-site security team. As Security
Supervisor, you will ensure all security operations are delivered to the
highest standards of professionalism, compliance, safety, and customer service.
The successful candidate will act as the primary on site point
of contact for both the client and security team, supporting officer
development, maintaining operational standards, and ensuring a safe, secure,
and welcoming environment for customers, visitors, tenants, contractors, and
staff.
You will play a key role in maintaining service excellence,
driving team performance, overseeing compliance requirements, and responding
effectively to incidents and emergencies. Strong leadership, communication, and
decision making skills are essential.
A valid SIA Door Supervisor licence is essential, and CCTV
experience or a CCTV licence is desirable.
Duties include:
- Supervise and support the on-site security team, ensuring all
personnel perform their duties effectively and in accordance with site
Assignment Instructions (AIs) and company procedures
- Act as the primary point of contact between management, the
client, and Anchor Group Services
- Monitor officer performance, attendance, compliance standards,
and overall service delivery
- Carry out return-to-work interviews and support employee
welfare processes in line with company procedures
- Conduct welfare visits and welfare meetings where required,
ensuring officers receive appropriate support and guidance
- Complete management reports, incident reports, investigation
reports, and other site documentation to a high standard
- Protect the client's property, people, and assets through the
effective delivery of security services and compliance with all site procedures
- Minimise loss, damage, and risk by identifying irregularities,
addressing breaches of policy, and taking appropriate action
- Lead and coordinate responses to incidents, emergencies,
evacuations, alarms, and business continuity events
- Ensure all escalation procedures are followed in accordance
with company and client requirements
- Support Control Room and CCTV operations, ensuring GDPR
compliance and the accurate maintenance of records and documentation
- Oversee key management, equipment control, and site security
systems
- Ensure health and safety inspections, patrols, and compliance
checks are completed and recorded accurately
- Identify, investigate, and report incidents, accidents,
damage, defects, near misses, and security breaches promptly
- Handle customer queries, complaints, and challenging
situations professionally, ensuring appropriate escalation where necessary
- Work closely with the Contract Manager to maintain service
excellence, drive continuous improvement, and build strong client relationships
- Promote a safe, secure, professional, and welcoming
environment at all times
Requirements
- Essential: Full 5-year checkable employment history
- Essential: Valid frontline SIA Door Supervisor Licence
- Desirable: CCTV experience or a valid CCTV Licence
- Preferred: Full UK driving licence
- Previous supervisory experience within the security industry
- Strong leadership skills with the ability to motivate,
support, and manage a team
- Excellent customer service skills and confidence to manage
conflict professionally
- Excellent written and verbal communication skills
- Competent IT skills and experience completing reports and
maintaining records
- Ability to investigate incidents and produce detailed written
reports
- Good understanding of health and safety procedures and
emergency response protocols
- Flexible and adaptable approach to operational requirements
- Smart, professional appearance and manner
- Reliable, punctual, and highly organised
- High levels of enthusiasm
with the ability to work effectively in a fast-paced environment
Benefits
- Access to a range of nationally recognised courses to help
further your career via the Anchor Academy
- Access to SIA and First Aid training at discounted rates, with
financial support available
- Auto Enrolment Pension (if earnings reach the minimum
requirement for auto-enrolment)
- Stream - access to pay as you earn it
- Cycle to Work Scheme available
- Full uniform provided
- Free Employee Assistance Programme 24/7, including access to
counselling
- Hospital Saturday Fund
- Reward and Recognition Awards
- Career progression opportunities within a growing national
security company
What's Next?
If you would like to be considered for this position, APPLY
NOW and we will be in touch.
Other companies may call this role: Security
Team Manager, Security Team Supervisor, Security Operations Supervisor, SIA
Supervisor, Site Supervisor, Contract Supervisor, Security Team Leader,
Security Duty Manager, Retail Security Supervisor, Shopping Centre Security
Supervisor.
Skills Required
- Full 5-year checkable employment history
- Valid frontline SIA Door Supervisor Licence
- Previous supervisory experience within the security industry
- Strong leadership skills and ability to motivate, support, and manage a team
- Excellent customer service skills and ability to manage conflict professionally
- Excellent written and verbal communication skills
- Competent IT skills and experience completing reports and maintaining records
- Ability to investigate incidents and produce detailed written reports
- Understanding of health and safety procedures and emergency response protocols
- Flexible and adaptable approach to operational requirements
- Reliable, punctual, and highly organised
- CCTV experience or valid CCTV Licence
- Full UK driving licence
What We Do
Anchor Group Services is a UK provider of integrated facilities and outsourced business support services. It combines security guarding, CCTV monitoring, key holding and mobile patrols with commercial cleaning, property maintenance, car park management, waste and environmental solutions, washroom services, fire teams and concierge support. The company tailors one-off services, consultancy contracts or total support solutions to customer needs across sectors nationwide.
