Job Role: Security
Supervisor / Controller
Working
Hours: 4 on 4 off shift pattern
(2 days, 2 nights, 4 off) - Average 42 hours per week
Pay: £15.80
per hour
Location: The Elephant, Elephant & Castle, London
Overview
Join the team protecting one of
London's newest and most exciting destinations.
Anchor Group Services is recruiting Security
Supervisors / Controllers for The Elephant, a
landmark mixed-use development at the heart of Elephant & Castle. Bringing
together retail, residential and public spaces, The Elephant is set to become a
vibrant destination where residents, visitors, retailers and communities come
together.
This is a unique opportunity to join a
flagship London mobilisation from day one, helping to establish standards,
culture and service excellence across a brand-new development. As a Security
Supervisor / Controller, you will lead by example, supporting frontline teams
and ensuring the highest standards of safety, security and customer service are
maintained throughout The Elephant.
If you're professional, proactive and
take pride in making a difference every day, we'd love to hear from you.
About the Role
As a Security Supervisor / Controller,
you will play a key role in the day-to-day management of security operations
across The Elephant. Working from both the Security Control Room and across the
wider development, you will supervise frontline teams, coordinate incident
responses, oversee CCTV systems, and help maintain a safe, secure and welcoming
environment for residents, visitors and occupiers.
Acting as the primary point of
escalation for operational issues, you will support the Dual Services Manager
in delivering exceptional service standards, effective security operations, and
a positive customer experience across the development.
Duties Include:
- Lead and supervise all security
operations during your allocated shift, acting as the primary escalation point
for incidents, emergencies, and operational issues.
- Manage the deployment and performance
of the security team, ensuring appropriate resource levels are maintained.
- Oversee Security Control Room
operations, including CCTV monitoring, alarm management, incident response,
investigations, record keeping and GDPR compliance.
- Deliver shift briefings, debriefings
and operational updates, ensuring teams remain informed and aligned with site
priorities.
- Coordinate responses to incidents,
anti-social behaviour, suspicious activity, welfare concerns and emergencies,
liaising with external agencies where required.
- Conduct patrols, inspections and
compliance checks across retail, residential and public areas, including
contractor monitoring and permit-to-work activities.
- Prepare reports, investigations and
operational documentation, ensuring incidents are accurately recorded and
resolved.
- Support the recruitment, onboarding,
development, welfare and performance management of operational staff.
- Ensure Assignment Instructions, site
procedures, health & safety requirements and company standards are
consistently followed.
- Identify
operational risks and opportunities for improvement, promoting a culture of
professionalism, accountability and excellent customer service.
Requirements
- Essential: Valid
SIA Door Supervisor (DS) Licence.
- Essential: Valid SIA CCTV (Public Space Surveillance) Licence.
- Full 5-year checkable employment history.
- Previous Security Supervisor, Team Leader or
Control Room experience.
- Previous experience operating CCTV and security
monitoring systems.
- Strong incident management and decision-making
skills.
- Excellent written and verbal communication skills.
- High standard of report writing and documentation.
- Customer service experience and confidence
managing conflict professionally.
- Ability to work under pressure within a fast-paced
environment.
- Professional
appearance and leadership qualities.
Benefits
- Access to a range of nationally recognised courses
via the Anchor Academy.
- Access to SIA and First Aid training at discounted
rates, with financial support available.
- Auto Enrolment Pension (if earnings reach the
minimum requirement for auto-enrolment).
- Stream – access to pay as you earn it.
- Cycle to Work Scheme Available.
- Full uniform provided.
- Free Employee Assistance Programme 24/7 including
access to counselling.
- Hospital Saturday Fund.
- Reward and Recognition Awards.
- Career development opportunities within a growing
national business.
What's Next?
If you are an experienced Security Supervisor or
CCTV Controller looking to play a key role in the launch of one of London’s
most exciting new developments, APPLY NOW and a member of our team will
be in touch.
Other companies may call this role: Security
Supervisor, CCTV Controller, Security Team Leader, Control Room Supervisor,
Security Shift Manager, Retail Security Supervisor, Shopping Centre Security
Supervisor, Contract Supervisor.
Skills Required
- Valid SIA Door Supervisor (DS) Licence
- Valid SIA CCTV Public Space Surveillance Licence
- Full five-year checkable employment history
- Previous Security Supervisor, Team Leader, or Control Room experience
- Previous experience operating CCTV and security monitoring systems
- Strong incident management and decision-making skills
- Excellent written and verbal communication skills
- High standard of report writing and documentation
- Customer service experience and professional conflict-management skills
- Ability to work under pressure in a fast-paced environment
- Professional appearance and leadership qualities
What We Do
Anchor Group Services is a UK provider of integrated facilities and outsourced business support services. It combines security guarding, CCTV monitoring, key holding and mobile patrols with commercial cleaning, property maintenance, car park management, waste and environmental solutions, washroom services, fire teams and concierge support. The company tailors one-off services, consultancy contracts or total support solutions to customer needs across sectors nationwide.
