At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary:
*** Candidate can be based in Massachusetts and Rhode Island ***
As the Security Operations Manager, you are an experienced professional skilled in leading the colleague safety and security program within retail stores. You will have experience in conducting security risk assessments, managing contracted security services, analyzing operational security processes, leading security-related investigations, and measuring program performance indicators within Enterprise Security Operations core functional areas. You will support the Senior Manager of Retail Security Operations and the entire Enterprise Security management team in maintaining the overall safety and security of CVS Health’s people, facilities, and assets. This role will allow you to foster a collaborative approach to achieve strategic goals in a manner consistent with CVS Health’s purpose and values.
You will accomplish this by:
Managing Retail Security Operations initiatives and strategies – leveraging a risked-based approach – while ensuring security measures and processes are aligned with and support the Company’s business objectives
Assessing operational vulnerabilities at retail stores and develop strategic approaches to mitigate identified risk with proven integrated solutions and security best practices
Monitoring guard force security vendor performance and actively seek opportunities to continuously improve operational performance
Enhancing security programs and procedures to maintain the overall safety and security of CVS Health’s most important assets – its people, facilities, critical business operations, and protected information
Coordinating incident response activities – including technical measures – to ensure they appropriately address the direct effects of an event or incident
Overseeing physical security programs within a dedicated span of control
Facilitating both internal and external investigations relating to all security issues including threat, misconduct, and due diligence cases as assigned by the Senior Manager
Evaluating Retail Security Operations policies, programs, and procedures to effectively impact colleague safety
Monitoring emerging threats and oversee the analysis of data from varied sources and perspectives to identify potential areas of risk within a span of control
Supporting Threat Analysis Group’s efforts, review comprehensive intelligence assessments, and report findings to various internal stakeholders
Partnering and fostering relationships with Enterprise Security & Divisional Retail management team for program sponsorship and resources to ensure strategic goals are achieved
Preparing and conducting security related training programs such as workplace violence, travel safety and protection of company assets
Maintaining effective working relationships with law enforcement, intelligence and other related government agencies, and private sector security groups
Required Qualifications:
Minimum of five years of practical experience in the Corporate Security, Asset Protection or law enforcement and military fields of service
Minimum of two years of management experience overseeing related programs across multiple locations
Willingness and ability to travel up to 30% (including plane travel)
Preferred Qualifications:
Have a demonstrated understanding of security operations at a health care company, including the application of industry best practices
Strong interpersonal, organizational, and communication (both verbal and written) skills, as well as the ability to work and collaborate with various business units and across all levels of colleagues, including executives
Sound technical skills and demonstrated aptitude for information/data analysis
Ability to establish and maintain effective professional relationships with diverse groups of individuals and functions, both internal and external
Strong working knowledge of physical security and security operations—operational and leadership experience in these key areas is essential
Strong analytical, critical thinking, and customer service skills with the ability to successfully manage multiple tasks/projects simultaneously
Education:
Bachelor’s Degree in related field required; equivalent years of work experience may substitute
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$66,330.00 - $145,860.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 11/21/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Top Skills
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners.
Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
