The Role
Provides physical security at Springfield Town Center by patrolling buildings and perimeters, controlling entrances and traffic, monitoring CCTV and security equipment, responding to alarms and emergencies, escorting personnel and materials, documenting incidents, and maintaining strong customer and law-enforcement relationships. The role requires vigilance, professional customer service, conflict de-escalation, emergency response, report writing, and familiarity with life-safety systems and access controls.
Summary Generated by Built In
Job Summary & Responsibilities
Job Summary: Springfield Town Center
Provide security detail as outlined in the post orders and establish working relationships with customers, local law enforcement and fire departments. Security personnel will always perform job duties with a constant awareness of surroundings, making note of all activity that takes place in the assigned area. Security Officers must maintain a professional image and always demonstrate excellent customer service.
Basic Functions:
Duties may vary depending on department size, organizational structure, geographic location and post assignments. Reasonable accommodations may be made to allow for certain ADA requirements. Overall general function of officers is to provide security detail as described below (Note: duties may vary depending on post orders):
Preferred QualificationsMinimum QualificationsProvide security detail as outlined in the post orders and establish working relationships with customers, local law enforcement and fire departments. Security personnel will always perform job duties with a constant awareness of surroundings, making note of all activity that takes place in the assigned area. Security Officers must maintain a professional image and always demonstrate excellent customer service.
Basic Functions:
- Control of entrances and movement of pedestrian and vehicle traffic.
- Patrol of buildings and perimeters.
- Escort of material and personnel.
- Inspection of security and fire exposures.
- Special assignments.
Duties may vary depending on department size, organizational structure, geographic location and post assignments. Reasonable accommodations may be made to allow for certain ADA requirements. Overall general function of officers is to provide security detail as described below (Note: duties may vary depending on post orders):
- Be on time and report to post in full uniform.
- Maintain professional image that includes greeting customers, visitors and employees in a polite and friendly manner.
- Be proactive in knowing all revisions to post orders and general information distributed by the customer and AFS.
- Patrol physical property or maintain fixed post position, being diligent to report any suspicious activity and investigate accidents and criminal acts.
- Monitor cameras or equipment in a continuous fashion as outlined in the post orders.
- Maintain a working knowledge of all emergency policies, procedures and regulations to be able to respond to alarms, incidents and emergency situations.
- Complete Daily Activity Reports, Log Book entries, Incident Reports and all relevant reports related to job assignment.
- Make recommendations to management on better safety and loss prevention processes as identified during daily routine.
- Have knowledge of any life safety systems, fire panels, CCTV system computer, and other such equipment to complete job assignments. Ensure continuous and safe operation of all elevators and access doors. Know authorized contractor personnel who are responsible for maintenance and upkeep of equipment.
- Ensure training and compliance guidelines are met as outlined by AFS and other agencies regulating the customer / market.
- Communicate on a daily basis with Security Supervisor any new Security Issues or changes that need to be considered or implemented.
- A security officer is to be honest, alert and well-disciplined as the custodians of employee and customer property and safety.
- Constant and dedicated vigilance.
- Strong customer service skills, exemplifying Andy Frain Services Mission Statement.
- Ability to be a hands-on, results oriented employee, handling multiple priorities simultaneously.
- Ability to facilitate progressive change, work as part of a team and follow directions.
- Work with a sense of urgency.
- Strong oral and written communications skills.
This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Andy Frain Services reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in the position description, in the Company's sole and absolute discretion. Duties other than those expressly specified may be assigned from time to time.
High school diploma or equivalent (GED)
Driver's License (Preferred)
At least 1 year of experience in a security, law enforcement, or customer service role (retail preferred)
Must be at least 18 years of age
Strong observational skills and attention to detail
Excellent verbal and written communication skills
Ability to remain calm and professional in stressful or emergency situations
Basic conflict resolution and de-escalation techniques
Ability to write clear, accurate incident reports
Familiarity with CCTV systems, access control, and basic security technology
Physically able to stand or walk for extended periods and respond quickly to incidents
Strong sense of integrity and professionalism
Customer-service oriented with a helpful attitude
Dependable and punctual
Able to work independently and as part of a team
CPR / First Aid certification (preferred) Will Train.
Clean background check and drug screening (as required)
Must be available to work nights, weekends, and holidays, as needed
Willingness to work Shifts, Understanding possibility of Mandatory Overtime
19.00
Compensation & Benefits- Comprehensive medical, dental, vision, and STD insurance - 401(k) plan for future savings - Generous paid time off to recharge - Competitive salary with an employee discount program at retailers, restaurants, and entertainment venues - Access to an Employee Assistance Program (EAP) for free, confidential counseling and resources - Support for stress management, financial guidance, legal assistance, and family challenges - Commitment to mental and emotional well-being, fostering a thriving work-life balanceSkills Required
- High school diploma or equivalent GED
- At least 1 year of experience in security, law enforcement, or customer service
- Must be at least 18 years of age
- Strong observational skills and attention to detail
- Excellent verbal and written communication skills
- Ability to remain calm and professional during stressful or emergency situations
- Basic conflict resolution and de-escalation skills
- Ability to write clear, accurate incident reports
- Familiarity with CCTV systems, access control, and basic security technology
- Physical ability to stand or walk for extended periods and respond quickly to incidents
- Clean background check and drug screening, as required
- Availability to work nights, weekends, and holidays as needed
- Willingness to work shifts and mandatory overtime when required
- Valid driver's license
- CPR and First Aid certification
- Retail experience
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The Company
What We Do
Andy Frain Services leads in comprehensive security and event solutions, delivering reliable business security for offices, warehouses, plants, and facilities.
