Security Officer, Level I

Summary:

The ideal candidate is responsible for ensuring a safe and secure environment for all resort guests, staff, and property. This role involves patrolling the resort premises, responding to security-related incidents, and enforcing resort policies to enhance the safety and comfort of everyone on the property. The officer acts as a visible deterrent against potential threats and is expected to provide excellent customer service while maintaining a professional demeanor.

Essential Functions

Job duties include although are not limited to:

Patrol:

• Perform regular patrols of the resort grounds, including guest room floors, public areas, parking lots, and restricted areas. 
• Check the AEDs to ensure that the battery is charged and that it is not blocked for easy access.
• Conduct safety checks of the resort property to ensure no safety concerns; if found, report in Know Cross for repairs.

Incident Response:

• Respond quickly and efficiently to security incidents such as disturbances, theft, accidents, and emergencies. Provide immediate assistance and ensure incidents are documented.

Associate Entry Access Control:

• Monitor entry and exit employee entrance control access to restricted areas
• Ensure only authorized individuals enter secure zones and verify IDs or passes as needed.
• Conduct package inspection of associates leaving the building
• Key control access. Assign keys to associates as needed
• Assign keys to associates who need to use a resort-owned vehicle
• Accept after-hour deliveries
• Accept and log Lost and Found items

Customer Service:

• Act as a visible presence in guest areas and provide assistance, directions, and information to resort guests when required. Maintain a friendly and approachable attitude while enforcing resort policies.

Policy Enforcement:

• Enforce resort rules and regulations to ensure the safety of all guests and employees. Report violations and take appropriate actions to resolve disputes or prevent escalation.

Emergency Response:

• Respond to fire alarms, medical emergencies, and other critical incidents. Coordinate with emergency services (police, fire, ambulance) when required.

Report Writing:

• Maintain detailed logs and write comprehensive reports on all security incidents, noting important details such as time, location, and actions taken.

Collaboration:

• Work closely with resort management, maintenance, and housekeeping staff to identify and address potential safety hazards or security concerns.

Safety Checks:

• Perform routine inspections of resort facilities, ensuring that all safety protocols, such as fire exits, alarm systems, and emergency equipment, are functioning properly.

External Relationships

• Has regular contact with guests, housekeeping department, front office.

Internal Relationships

• Reports to Director of Safety & Security 

Qualifications:

• Ability to remain calm and professional in high-pressure situations
• Strong communication skills (verbal and written)
• Physical fitness to perform patrolling duties and respond to incidents

Key Competencies:

• Attention to detail and vigilance
• Conflict resolution skills
• Professionalism and integrity
• Teamwork and collaboration
• Strong customer service orientation

Education/Experience Requirements

• High school diploma or equivalent
• Previous experience in security, law enforcement, or a similar role (preferred)
• Valid security officer license or certification (as required by the state or region)
• CPR and First Aid certification (preferred)

Physical Requirements

Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing.

We are proud to be an EEO/AA employer M/F/D/V in the United States. We maintain a drug-free workplace and perform pre-employment substance abuse testing.