Description
Everything we do at MetroNational comes back to our purpose: To Build Better Lives. It’s our North Star and the reason we do the work we do. As a MetroNational Security Ambassador II - OVERNIGHT, you build better lives by forming bonds with our guests, tenants, and residents, developing relationships with them, and ensuring a safe environment on our beautiful campus in Memorial City.
This position is a OVERNIGHT role that requires the Ambassador to work in such a capacity that will be able to step in an cover any Post open. This position does not have a set post. You may work in an office building, across our campus grounds/garages, a mall, or even a hospital. You may patrol on foot, cart, or sit a lobby desk, depending on the needs of the team. We believe in providing exceptional service every day and ask that you go above and beyond to make service a priority in your safety role. This position does require responsiveness and a high level of flexibility as we provide security services during days, nights, weekends, and holidays.
Essential Duties and Responsibilities:
- Provide excellent customer service to our clients and guests
- Perform regular interior and exterior patrols on foot and/or via golf cart
- Report security and service/maintenance related issues immediately and follow through to ensure completion
- Identify and report potential threats, hazardous conditions, and suspicious activity
- Manage conflicts with diverse groups of people by utilizing de-escalation skills and effective communication
- Respond to and document incidents within an Incident Management System
- Understand and implement Post Orders, Emergency, Incident and Action Plans
- Additional duties as assigned by manager
Requirements
- Must be at least 18 years of age
- Possess a valid TEXAS driver’s license with good driving record
- Must pass a “Motor Vehicle Records” check as a condition of employment
- Must submit to a background investigation in accordance with all Federal, State and Local laws
- Applicant will be subject to a drug screening as a condition of employment
- Must possess, or obtain, a Non-Commissioned Security Officer, Level II for the State of Texas as a condition of employment.
- Required training provided by the Memorial City Security department, including required participation in all mandatory trainings
- Willing to work varied schedules that may include nights, weekends, and holidays
- May be required to assist security operations during man-made or natural disaster
- Familiar with Microsoft Outlook, Teams, and other basic computer software
- Should be comfortable typing and completing incident related documents to include photos, witness statements and incident reports
- This position may require working indoors or outdoors where you will be subject to the elements and changing weather conditions
Skills, Qualifications and Other Requirements:
- Successfully complete the Security Program’s new-hire training program within one month of the job offer
- Will be required to pass First-Aid/AED training within the first year of employment (Employer Provided)
- Ability to articulate information clearly and concisely, in both verbal and written form
- Communicate well via phone or handheld radio
- Remains calm under pressure
- Great problem solver and works well independently, with little to no direct Supervision
- Exercises good judgement and initiative
- Enjoys working with diverse groups or people and organizations in a dynamic work environment
What We Offer:
- Competitive pay and excellent benefits package including 401k Program with company match
- Holiday and Spot Recognition Bonuses
- Career development opportunities, training, and certifications to help you grow your career
- Exceptional culture that values its strong history and legacy of excellence, always working with integrity, to build trust and make a true impact to those we serve and to our own Team Members
ABOUT METRONATIONAL:
MetroNational is a private, family-owned real estate investment, development, and management company located in Houston whose core interest is the Memorial City mixed-use development. The cornerstones of its business philosophy are teamwork, loyalty, integrity, and professionalism, which have led to winning several awards:
- Houston Chronicle Top Workplaces
- Houston Business Journal Healthiest Employers
- Houston Business Journal Best Places to Work
- Cigna Well-Being Award
- American Heart Association Fit-Friendly Worksite
- Mother-Friendly Worksite
Skills Required
- Minimum age 18
- Valid Texas driver's license with good driving record
- Must pass Motor Vehicle Records (MVR) check as condition of employment
- Submit to background investigation in accordance with federal, state, and local laws
- Subject to drug screening as a condition of employment
- Possess or obtain Non-Commissioned Security Officer, Level II (State of Texas)
- Complete Memorial City Security required training and participate in all mandatory trainings
- Successfully complete Security Program new-hire training within one month of job offer
- Pass First-Aid/AED training within the first year (employer provided)
- Willingness to work varied schedules including nights, weekends, and holidays (overnight role)
- May be required to assist security operations during man-made or natural disasters
- Familiarity with Microsoft Outlook, Microsoft Teams, and basic computer software
- Comfortable typing and completing incident-related documents, photos, witness statements, and incident reports
- Ability to articulate information clearly and concisely in verbal and written form
- Communicate effectively via phone or handheld radio
- Remain calm under pressure and use de-escalation skills; exercise good judgment and initiative
- Ability to work independently with little to no direct supervision
- Ability to work indoors or outdoors and be subject to changing weather conditions
What We Do
Memorial City LTD is a real estate company based in Houston, Texas, managing the upscale, mixed-use Memorial City development. The center serves as a regional employment hub featuring extensive retail and dining options. The company focuses on property management and maintaining high-quality office and retail spaces to ensure a premier experience for businesses and visitors in the heart of Houston.
