Position Summary/ Objective:
Under the direction of the Maintenance Supervisor and/or Manager, the Security Officer will be responsible for safeguarding guests, owners, visitors, associates and resort assets. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job.
Primary Essential Functions:
- All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook.
- Perform protective and enforcement/patrol duties for the safety of guests and associates and the security of the property.
- Answer radio calls for assistance from guests and associates.
- Initiate and follow-up on investigations of incidents that occur on resort property.
- Patrol property for security and safety issues, and corrects or documents findings.
- Monitor and review CCTV video for compliance and safety issues. Trouble shoot and respond to fire alarms, intrusion alarms and other life safety alarms as needed. Assist in maintaining property parking program.
- Assist maintenance team with various handyman functions, as needed.
- Support resort departments and property safety and security programs as needed or directed.
- Assist department manager or security supervisor in maintenance of crisis management plans, safety programs, and other department initiatives.
- Responsible for the disposition and storage of lost and found items including follow up calls to guest regarding lost items.
- Maintain security equipment in operational state.
- Participate in the property electronic key accountability and audits.
- Assist in maintaining fleet vehicle program including servicing and condition of vehicles.
- Responsible for conducting all responsibilities in a professional and ethical manner.
- Responsible for maintaining a consistent, regular attendance record.
- Adhere to performance standards, company policies and procedures, as they relate to the department.
Education, Skills & Experience:
The ideal candidate for this opportunity must be an alert, brave, and proactive individual who consistently provides exemplary customer service to guests, owners, management and associates.
- 1+ year of security or law enforcement related background.
- Experience in patrol techniques and crisis management is preferred.
- High school diploma or equivalent education. Education and training in the Protective Services Field experience is highly preferred.
- Ability to work 3rd shift.
- State Guard card is preferred.
- Current CPR/AED certification is preferred.
- Must have a valid Driver's License.
- Must be able to communicate effectively with guests, supervisors and associates.
- Stay informed concerning emergency procedures, current projects, security issues, and location of emergency equipment.
- Strong customer focus and customer service skills.
- Experience in the hospitality industry (time share preferred).
- Ability to work well in a diverse team environment.
Additional Eligibility Qualifications Required:
- Must be available to work various shifts including weekends and holidays.
- Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test.
- Ability to speak and understand the English language.
Physical, Environmental & Other Requirements:
- Must be able to stand and/or walk for up to 8 hours.
- Must also be able to sit, stoop, kneel, crouch and crawl.
- Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds.
- Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort.
EEO Statement:
Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law.
Other Duties:
- Please note that this job description does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions.
- You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence.
- Management has the right to revise this job description at any time.
- The job description is not a contract for employment.
Skills Required
- 1+ year of security or law enforcement experience
- High school diploma or equivalent
- Ability to work third shift
- Valid driver's license
- Ability to work various shifts, including weekends and holidays
- Ability to communicate effectively in English
- Ability to pass applicable auditions or skill testing, background check, physical examination, and drug screening
- Ability to stand or walk for up to 8 hours and perform required physical tasks
- Patrol techniques and crisis management experience
- Protective services education or training
- State Guard card
- Current CPR/AED certification
- Hospitality industry experience, preferably timeshare
What We Do
Grand Pacific Resorts owns and manages resorts, offering accommodations and access to resort activities. They are a leader in hospitality and vacation ownership, creating memorable resort vacations.
